HonorBuilt
201 - 500 employees
Founded 2003
🤝 B2B
🛍️ eCommerce
🏢 Enterprise
B2B • eCommerce • Enterprise
HonorBuilt is a company specializing in technology installations, logistics, and support services for restaurants and retailers across the United States. They offer comprehensive solutions including structured cabling, managed logistics, staging and configuration, and managed networks. With over 20 years of experience, HonorBuilt has been a key partner in opening new restaurant branches, upgrading technology, and maintaining operational technology uptime for prominent brands like Zaxby’s, WOWorks, Insomnia Cookies, Blaze Pizza, and Denny's. HonorBuilt is known for its proactive approach and full-time professional team, ensuring consistency and reliability without the use of contractors. They pride themselves on their ability to handle complex technology rollouts with precision and efficiency, aiming to support business growth and operational excellence.
Support Technician
Job not on LinkedIn
🔥 12 minutes ago
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HonorBuilt
201 - 500 employees
Founded 2003
🤝 B2B
🛍️ eCommerce
🏢 Enterprise
B2B • eCommerce • Enterprise
HonorBuilt is a company specializing in technology installations, logistics, and support services for restaurants and retailers across the United States. They offer comprehensive solutions including structured cabling, managed logistics, staging and configuration, and managed networks. With over 20 years of experience, HonorBuilt has been a key partner in opening new restaurant branches, upgrading technology, and maintaining operational technology uptime for prominent brands like Zaxby’s, WOWorks, Insomnia Cookies, Blaze Pizza, and Denny's. HonorBuilt is known for its proactive approach and full-time professional team, ensuring consistency and reliability without the use of contractors. They pride themselves on their ability to handle complex technology rollouts with precision and efficiency, aiming to support business growth and operational excellence.
📋 Description
• Handle a high volume of calls and emails providing assistance for POS, IT and Networking issues • Provide diagnosis and troubleshooting for Point-of-Sale Systems, networking issues, and Windows 11 Operating Systems • Maintain high touch communication with customers throughout ticket progress • Improve customer service, perception, and satisfaction • Interact with vendors to support hardware and software.
🎯 Requirements
• Proven Customer Service background or Technical Support role in a 24/7 Call/Contact Center • Exceptional ability to research and troubleshoot technology problems • Ability to prioritize and handle multiple tasks • Excellent written and verbal skills • Ability to adapt to changing procedures and equipment • Successful background check, drug screening and technical interview • Must reside and be authorized to work in the U.S.
🏖️ Benefits
• 24/7 helpdesk support • Exceptional service for national and local brands
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