Help Desk Support Engineer

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Hood Container Corporation

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

🛒 Retail

🚗 Transport

B2B • Retail • Transport

Hood Container Corporation is a packaging and paper products company that manufactures corrugated board, kraft liner, and other paper grades and provides end-to-end packaging solutions. The company operates paper mills and offers corrugated products, retail/display packaging, contract packaging, packaging design services, warehousing, and logistics, along with sustainability and recycling initiatives. Hood Container serves industrial and consumer-focused customers and is part of the Hood Companies group.

📋 Description

• Support hours for the organization are Monday through Friday 8AM to 6PM Eastern. • The role will have after-hours support based on a rotation to be assigned by the Help Desk Manager. • Serve as a business partner for the support of business applications solutions and processes. • Comfortable working on and assisting others through company help desk software, and remote access desktop programs. • Act as the initial point of contact for all computer and system related concerns. • Assist management in creating training materials pertaining to computer troubleshooting and usage. • Attend in-person meetings with management to discuss, analyze, troubleshoot and diagnose hardware and/or software issues. • Resolve technical issues related to network interruptions, and actively update, maintain, and monitor all aspects of computer networks. • Ability to work to corporate service level agreements. • Attention to details and strong customer service orientation.

🎯 Requirements

• Associate degree or equivalent experience in Information Systems, Business, or related technical field. • 1-3 years of relevant experience in a customer focused position involving technical knowledge of a company’s products and services. • Proficiency in English • Expert knowledge on Win 10 and 11 • Working knowledge of Active Directory • Working knowledge of MAC OS • Working knowledge of mobile devices, laptops and desktops • Working knowledge of common desktop applications including Microsoft 365 • Working knowledge of client/server printing • One of the following certifications: A+, Network+, Microsoft MDAA or equivalent • Familiarity working in a manufacturing environment. • Understanding of common Help Desk Applications and toolsets

🏖️ Benefits

• Health insurance • Employee well-being programs