Hopper
Travel • Technology
Hopper is a travel booking platform that offers a one-stop solution for planning trips, including flights, hotels, rental cars, and homes. The platform features advanced options such as price prediction, disruption assistance, and the Price Freeze™ feature, allowing travelers to secure deals and manage changes conveniently. Hopper is known for its mobile app availability on iOS and Android, providing a streamlined experience for its users. It serves millions of travelers worldwide, offering VIP support and various affiliate programs for partners.
201 - 500 employees
đź’° $96M Venture Round on 2022-11
Product Ops Analyst
October 29
Hopper
Travel • Technology
Hopper is a travel booking platform that offers a one-stop solution for planning trips, including flights, hotels, rental cars, and homes. The platform features advanced options such as price prediction, disruption assistance, and the Price Freeze™ feature, allowing travelers to secure deals and manage changes conveniently. Hopper is known for its mobile app availability on iOS and Android, providing a streamlined experience for its users. It serves millions of travelers worldwide, offering VIP support and various affiliate programs for partners.
201 - 500 employees
đź’° $96M Venture Round on 2022-11
đź“‹ Description
• Own the full operational lifecycle of Assist • Configure and maintain HTS Assist deployments • Conduct user acceptance testing (UAT) and regression QA • Monitor operational health through analytics and logging tools • Support both technical and operational onboarding for new partner integrations • Define and track Assist performance metrics • Understand and document how telephony, CRM, and AI components interconnect • Serve as an operational liaison between Product, AI Engineering and operational teams
🎯 Requirements
• Hands-on experience with APIs, JSON, SQL, and Python • Understanding of LLM-based systems, prompt design, and conversational AI testing methodologies • Familiarity with voice synthesis and ASR technologies • Knowledge of cloud telephony / CPaaS providers • Experience with CRM and ticketing systems • Bias for action and drive to work autonomously • High level of curiosity, operational awareness, exceptional attention to detail • Excellent written and verbal communication skills in English
🏖️ Benefits
• Health insurance • Flexible work arrangements
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