Site Reliability Engineer – Platform Infrastructure

October 28

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Hopper

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Travel • Technology

Hopper is a travel booking platform that offers a one-stop solution for planning trips, including flights, hotels, rental cars, and homes. The platform features advanced options such as price prediction, disruption assistance, and the Price Freeze™ feature, allowing travelers to secure deals and manage changes conveniently. Hopper is known for its mobile app availability on iOS and Android, providing a streamlined experience for its users. It serves millions of travelers worldwide, offering VIP support and various affiliate programs for partners.

201 - 500 employees

💰 $96M Venture Round on 2022-11

📋 Description

• Improve and evolve platform tooling to support a growing number of services and teams across Hopper. • Design infrastructure workflows that are simple, consistent, and scalable — enabling engineers to build and deploy with confidence. • Drive automation across key infrastructure components, reducing manual work and increasing reliability. • Adapt and scale infrastructure offerings to meet the needs of product teams while maintaining a cohesive and maintainable platform. • Participate in incident response for platform-level issues as part of a globally distributed, sustainable on-call rotation (with team coverage across the Americas and Europe). • Support engineering teams by troubleshooting platform issues, answering infrastructure-related questions, and reviewing pull requests that affect core systems. • Collaborate with a small, high-impact team of SREs, focused on operational excellence, performance, and developer experience.

🎯 Requirements

• Professional experience in SRE, DevOps, Software Engineering, or Systems Engineering, with a passion for building reliable, scalable infrastructure. • Strong troubleshooting and incident response skills across distributed systems and cloud-native environments. • Solid system design and analytical thinking, with a focus on simplicity, performance, and maintainability. • Clear and effective communication skills, with the ability to collaborate across engineering teams. • Hands-on experience with major cloud platforms — ideally Google Cloud Platform (GCP). • Deep familiarity with Infrastructure as Code, preferably using Terraform. • Experience building and operating with containers and Kubernetes, and tools like Helm or Kustomize. • Working knowledge of Service Mesh technologies, preferably Istio. • Solid understanding of networking fundamentals — DNS, TLS, certificates, ingress controllers, etc. • Knowledge of cloud and infrastructure security best practices, including IAM, RBAC, and network segmentation. • Familiarity with authentication and authorization protocols and technologies. • Experience with observability stacks — logs, metrics, tracing, and APM (preferably using Datadog). • Practical knowledge of CI/CD pipelines and deployment automation. • Exposure to database technologies, both SQL and NoSQL. • Comfortable writing scripts in Bash, Python, or similar scripting languages to automate routine tasks and build tooling.

🏖️ Benefits

• Hopper covers 100% of the premiums for group insurance plan. • Hopper offers life, short term and long term disability coverage. • HSA that covers eligible medical and dental expenses. • All employees and dependents have access to Dialogue’s telemedicine services, anytime, anywhere. • All employees have access to an RRSP plan with automatic pre-tax withdrawals per pay. • Please ask us about our very generous parental leave, much above industry standards!. • Unlimited PTO. • Carrot Cash travel stipend. • Access to co-working space on demand through FlexDesk AND Work-from-home stipend. • Entrepreneurial culture where pushing limits and taking risks is everyday business. • Open communication with management and company leadership. • Small, dynamic teams = massive impact.