Senior Customer Success Manager

🔥 14 minutes ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Horizon3.ai

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

Horizon3.ai's mission is to help you find and fix attack vectors before attackers can exploit them. NodeZero, our autonomous penetration testing solution, enables organizations to continuously assess the security posture of their enterprise, including external, identity, on-prem, IoT, and cloud attack surfaces.

📋 Description

• Manage a portfolio of Enterprise and Strategic accounts to achieve long-term success and drive adoption of our cybersecurity solution. • Develop a deep understanding of the NodeZero product, becoming a trusted adviser on its features and benefits. • Develop a trusted advisor status with customers, understanding their unique cybersecurity requirements and tailoring our offerings to their needs. • Act as a customer advocate, relaying customer feedback to our internal teams to help drive the evolution of our product and services. • Guide clients through the onboarding process and help them understand how to extract maximum value from NodeZero. • Proactively identify customer needs and potential challenges, suggesting solutions that improve their experience and enhance their cybersecurity posture. • Utilize customer usage data to identify major risk, upsell opportunities, and secure annual renewals. • Conduct regular customer success check-ins and perform in-depth quarterly business reviews to align on strategic initiatives and gain deeper executive stakeholder buy-in.

🎯 Requirements

• 5+ years of experience in a customer-facing role such as Customer Success, Account Management, or Client Services within a SaaS or cybersecurity environment. • In-depth knowledge of cybersecurity practices and principles; possession of relevant certifications (e.g., CompTIA Security+, CISSP) is preferred. • Strong technical expertise in information technology and cybersecurity. • Exceptional communication, interpersonal, and customer service skills. • Strong analytical skills with the ability to identify user trends and discern customer needs. • Experience with CRM software (e.g., Salesforce, HubSpot) and Customer Success software (e.g., Gainsight, ClientSuccess). • Ability to work independently and in a team, establishing successful customer-focused initiatives. • Excellent problem-solving skills with the ability to identify issues, resolve them quickly, and prevent them from reoccurring.

🏖️ Benefits

• Health, vision & dental insurance for you and your family • Flexible vacation policy • Generous parental leave • Growth opportunities • Inclusive team