Horizon Software International, LLC
Software • Education • Fintech
Horizon Software International, LLC is a leading provider of integrated, cloud-based software solutions designed specifically for school nutrition programs. With a strong commitment to enhancing operational efficiency, Horizon focuses on streamlining online payments, automating processes, and improving customer satisfaction for schools and educational institutions. Their products serve various markets including K-12 education, senior living, and corporate environments, ensuring effective management of nutrition services and financial transactions.
Bilingual Technical Customer Support Specialist, English and Spanish
Job not on LinkedIn
September 10
🗣️🇪🇸 Spanish Required
Horizon Software International, LLC
Software • Education • Fintech
Horizon Software International, LLC is a leading provider of integrated, cloud-based software solutions designed specifically for school nutrition programs. With a strong commitment to enhancing operational efficiency, Horizon focuses on streamlining online payments, automating processes, and improving customer satisfaction for schools and educational institutions. Their products serve various markets including K-12 education, senior living, and corporate environments, ensuring effective management of nutrition services and financial transactions.
📋 Description
• Lead onboarding processes for new clients, including training on system features and functionality • Demonstrate effective use of the SaaS platform to optimize cash processing and transportation operations • Respond to customer inquiries and resolve technical issues in a timely and professional manner • Provide proactive support to ensure ongoing customer satisfaction • Assist with testing and validation of new features or updates to the software • Collaborate with cross-functional teams (e.g., development, product) to improve the overall customer experience and provide feedback for continuous product improvement • Guide clients through setup, training, troubleshooting, and optimization of operations using the software
🎯 Requirements
• Prior experience in the cash processing or cash-in-transit industries (strong asset) • Strong analytical and problem-solving skills • Excellent verbal and written communication skills - Fluency in both English and Spanish • Ability to work independently and effectively in a remote work environment • Tech-savvy and comfortable with SaaS platforms and client-facing technical interactions
🏖️ Benefits
• 3 weeks paid vacation • stat holidays • sick days • Remote work (client is based in Toronto, ON)
Apply NowSimilar Jobs
July 31
Exposant 3 - Recrutement Et Accompagnement De Consultants
11 - 50
🤖 Artificial Intelligence
🔒 Cybersecurity
☁️ SaaS
Remote role for developing IT solutions per user needs; involves programming and testing tasks.
🗣️🇫🇷 French Required
June 23
Responsible for guiding the Standards & Governance function for Enterprise Architecture at Pratt & Whitney Canada. This role includes developing long term technology strategies and enhancing the EA practice.
🗣️🇫🇷 French Required
June 12
Join Infoya as a bilingual IT Helpdesk Support Specialist, assisting users with technical issues in a hybrid role.
🗣️🇫🇷 French Required