Customer Success Manager, Spanish Speaking

🕒 5 days ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Hostaway

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🏠 Real Estate

SaaS • Travel • Real Estate

Hostaway is a comprehensive vacation rental management software that assists property managers in streamlining and automating every aspect of their business. Founded in 2015, the company offers a range of features to enhance property management efficiency, including channel management, automated messaging, dynamic pricing, and financial tracking. Hostaway integrates with major online travel agencies like Airbnb, Vrbo, and Booking. com, and provides a centralized dashboard for managing bookings, guest communications, and operations. Known for its robust API, Hostaway enables custom integrations and is trusted by thousands of property managers globally. It boasts award-winning 24/7 customer support and a suite of tools designed to scale with businesses from a few to thousands of listings. Hostaway is ideal for vacation rental managers looking to expand their reach, increase bookings, and optimize their property management processes.

📋 Description

• Drive the adoption of our platform among a diverse client base. • Develop strong relationships with customers and implement strategies to increase retention and satisfaction. • Serve as the primary contact for any significant issues our customers face. • Regularly check in with clients to ensure they are satisfied with our services. • Identify opportunities for customers to use more of our services to help their businesses grow. • Conduct webinars, create user guides, and provide other training materials. • Collaborate with the sales and product teams to share customer insights. • Monitor and report on account health, usage, and client satisfaction metrics.

🎯 Requirements

• 3-5 years of experience as a Customer Success Manager with Mid Market customers in the SaaS industry. • Ability to prioritize and manage a large portfolio of accounts (100-200 mid market accounts). • Proven track record of Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) performance. • Demonstrated ability to build strong relationships with customers and manage client expectations. • Excellent problem-solving skills, with a knack for turning complex issues into simple solutions. • Experience with Salesforce and Zendesk are nice to have. • Native level English and Spanish proficiency is required for this role.

🏖️ Benefits

• Competitive Compensation: We offer competitive pay based on market rates in the country of the applicant. • 100% Remote: Enjoy the freedom to work from anywhere within your country of residence—be it a co-working space, your home office, or even your dining room table. • Equity: Every role in our company comes with valuable stock options in a fast-growing and profitable company. • Values-Driven Leadership: Our Core Values are not just words we’ve written to make us feel good. • Professional Growth: Our rapid growth offers unparalleled learning and development opportunities. • Annual Paid Leave: The specific amounts vary by country and are aligned with country and/or contract-specific norms. • Geographic Specific Benefits: As an international employer, we offer different country-specific benefits such as Health Insurance and Pensions in countries where these perks are customary. • Dynamic Team Culture: Our diverse and international culture fuels our innovation and creativity, providing a key pillar to our success.