Technical Support Specialist, French Speaking

🔥 14 hours ago

🌐 Morocco, Portugal, +1 more countries – Remote

🇲🇦 Morocco – Remote 🇵🇹 Portugal – Remote 🇪🇸 Spain – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hostaway

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏨 Hospitality

📦 Logistics

💼 Consulting

Hospitality • Logistics • Consulting

Hostaway is a comprehensive vacation rental management software that assists property managers in streamlining and automating every aspect of their business. Founded in 2015, the company offers a range of features to enhance property management efficiency, including channel management, automated messaging, dynamic pricing, and financial tracking. Hostaway integrates with major online travel agencies like Airbnb, Vrbo, and Booking. com, and provides a centralized dashboard for managing bookings, guest communications, and operations. Known for its robust API, Hostaway enables custom integrations and is trusted by thousands of property managers globally. It boasts award-winning 24/7 customer support and a suite of tools designed to scale with businesses from a few to thousands of listings. Hostaway is ideal for vacation rental managers looking to expand their reach, increase bookings, and optimize their property management processes.

📋 Description

• Provide customer support via phone, chat, and email • Diagnose and troubleshoot technical issues involving software functionality, configuration, and integrations • Collaborate with Product Development and QA to escalate and resolve complex issues • Document and track customer inquiries, issues, and resolutions in the support system • Identify process improvement opportunities • Contribute to knowledge base articles and support documentation • Assist with product demonstrations and customer training sessions • Stay current with product features, enhancements, and industry trends • Provide feedback to internal teams

🎯 Requirements

• 2+ years of experience in a technical support, customer support, or call centre role within a SaaS or technology environment • Strong problem-solving skills • Ability to troubleshoot technical issues clearly and effectively • C2-level French proficiency, including strong written and spoken communication skills • C2-level English proficiency, including strong written and spoken communication skills • Willingness to work shifts • Eagerness to learn • Customer-first mindset • Commitment to delivering high-quality support

🏖️ Benefits

• Competitive pay based on market rates in the country of the applicant • 100% remote work within the applicant’s country of residence • Valuable stock options • Learning and development opportunities • Career advancement opportunities • Annual paid leave aligned with country and/or contract-specific norms • Country-specific benefits such as health insurance and pensions where customary • Dynamic, diverse, and international team culture