Technical Support Specialist

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May 31

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Hostinger International

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Web 3 • SaaS • eCommerce

Hostinger International is a web hosting provider offering a range of services including shared, cloud, and VPS hosting. The company provides solutions for individuals and businesses to build, host, and manage websites. Hostinger also offers tools such as a website builder, AI-powered website creation, and domain registration services. They are known for their affordability, customer support, and reliability. Over 3 million users worldwide trust Hostinger for their web hosting needs. Additionally, the company emphasizes speed, security, and user-friendly interfaces, making it a popular choice for website owners.

501 - 1000 employees

Founded 2004

🌐 Web 3

☁️ SaaS

🛍️ eCommerce

📋 Description

• Provide expert support on Hostinger products, troubleshoot technical challenges via live chat and tickets that exceed customer expectations. • Simplify technical issues of varying complexity into actionable steps that customers of all expertise levels can follow. • Contribute to different teams or projects that enhance the customer experience based on evolving customer and organizational needs. • Enhance the Kodee AI Assistant to deliver smarter, more intuitive support that improves the customer experience. • Keep updated on Hostinger product updates, services, features, and the latest web hosting technologies to assist customers effectively. • Proactively identify and implement improvements to your work, team and department.

🎯 Requirements

• Fluent in English (C1 or native), written and spoken. • Experience in customer support in tech or SaaS environments, ideally through live chat, with a track record of delivering exceptional, customer-focused solutions. • Exceptional communication skills. • Understanding of web hosting fundamental concepts (domains, DNS, emails, control panels and website troubleshooting). • What makes you stand out: • Advanced understanding of web hosting technologies, server management, and performance optimization. • Proficiency with content management platforms (e.g., WordPress), hosting control panels (e.g., hPanel, cPanel), email services, domain management systems, and customer support platforms. • Experience contributing to or improving AI-powered systems.

🏖️ Benefits

• 🚀 360 Growth: We provide limitless learning opportunities: 3-week trainings in technology, product, and communication knowledge, access to platforms like Reforge and Scribd, global conferences, feedback culture, digital libraries and industry-leading subscriptions. Advance your career with internal mobility and grow with a team eager to share knowledge and support your success. • 🎯 Freedom & Responsibility: Enjoy the flexibility to contribute from home. Weekly rotating timelines (morning, day, and night) make it easier to balance studies or other personal priorities. You can also use a home office budget to create a comfortable and effective setup. • 💪Wellness Simplified: Your health comes first with company-provided sick days and recharge leave. Join sports, arts, and hobby clubs or simply enjoy the balance of a lifestyle that prioritizes wellness. • 🎉 Work Hard, Party Hard: Recognize hard work with company events like Workations, Town Hall, Meet the Client initiatives and team-building experiences. Celebrate life’s big moments with milestone gifts for weddings, new parenthood, and graduations.