Technical Support Specialist

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January 19

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Hostinger International

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Web 3 • SaaS • eCommerce

Hostinger International is a web hosting provider offering a range of services including shared, cloud, and VPS hosting. The company provides solutions for individuals and businesses to build, host, and manage websites. Hostinger also offers tools such as a website builder, AI-powered website creation, and domain registration services. They are known for their affordability, customer support, and reliability. Over 3 million users worldwide trust Hostinger for their web hosting needs. Additionally, the company emphasizes speed, security, and user-friendly interfaces, making it a popular choice for website owners.

501 - 1000 employees

Founded 2004

🌐 Web 3

☁️ SaaS

🛍️ eCommerce

📋 Description

• About us • Join Hostinger and we’ll grow fast! 🚀 • Is there a limit to growth? Not at Hostinger. We’re constantly reaching new heights. With a team of 900+ professionals, we are behind the success of over 3 million customers in 150 countries, helping them launch their e-shops, blogs, portfolios, businesses, and passion projects. • Our mission: To build world-class solutions for anyone to easily succeed online • Our culture: Guided by 10 company principles • Our formula for success: Customer obsession, innovative products, and talented teams. • About you • Driving innovation means embracing relentless change, complexity, and a landscape that’s anything but predictable. At Hostinger, we don’t just adapt: we lead. We turn challenges into opportunities and uncertainty into meaningful progress. This isn’t a place for those who seek comfort in routine. It’s for those ready to excel in the unexpected. • Before you apply, consider if you: • Care deeply about your work, finding purpose in making online success possible for anyone. • Own your growth, continuously learning and improving yourself. • Approach problems critically, proposing solutions driven by curiosity and creativity. • Adapt quickly through changes in a fast-paced environment. • Navigate challenges with resilience and resourcefulness, turning obstacles into opportunities. • Collaborate with different teams and perspectives effectively to achieve meaningful solutions.

🎯 Requirements

• Fluent in English (C1 or native), written and spoken. • Experience in customer support in tech or SaaS environments, ideally through live chat, with a track record of delivering exceptional, customer-focused solutions. • Exceptional communication skills. • Understanding of web hosting fundamental concepts (domains, DNS, emails, control panels and website troubleshooting). • Advanced understanding of web hosting technologies, server management, and performance optimization. • Proficiency with content management platforms (e.g., WordPress), hosting control panels (e.g., hPanel, cPanel), email services, domain management systems, and customer support platforms. • Experience contributing to or improving AI-powered systems.

🏖️ Benefits

• A culture where everyone values the highest standards, freedom, and responsibility. • A team of passionate people who push boundaries, create meaningful change, and achieve extraordinary things together. • A fully remote opportunity. • Access to personal development tools: AI resources, books, libraries and subscriptions, learning platforms (Udemy, Scribd, Reforge), in-house skills development programs, and much more. • A competitive monthly compensation for services (USD or EUR). • 20 days of paid time off per year. • Recognition for anniversaries and life milestones. • Remote team-building and OKR events to foster connection with a global team. • An environment where your ideas help us drive innovation and become the best place to work for you.