Director, Customer Success – Southern & Central Europe

🔥 1 minute ago

🇫🇷 France – Remote

⏰ Full Time

🔴 Lead

🏆 Customer Success

👻 Ghost score 10%

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OneStream Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💸 Finance

🏢 Enterprise

💰 Series B on 2021-04

Software • Finance • Enterprise

OneStream Software is a financial software solutions provider that specializes in streamlining financial consolidation, reporting, and planning processes for businesses. Their platform is designed to enhance organizational efficiency by integrating various financial functions into a single, easily manageable system, thereby enabling businesses to make informed decisions based on real-time financial data.

📋 Description

• Lead the development and implementation of regional customer success strategies across Southern and Central Europe • Drive customer adoption, expansion, retention, and long-term satisfaction • Lead and develop a high-performing Customer Success organization • Oversee strategic and complex customer portfolios, ensuring satisfaction, reference-ability, and retention • Build and execute comprehensive account plans throughout the customer lifecycle • Establish and nurture senior and executive-level customer relationships • Deliver actionable internal QBRs to Customer Success and Sales leadership • Identify expansion opportunities, advise on incremental revenue, and secure operational commitments • Direct, mentor, and coach Senior Managers and Customer Success professionals • Maintain high GRR, increase NRR, identify expansions, and drive customer success KPIs • Proactively identify and mitigate customer satisfaction, growth, and renewal risks • Serve as escalation point for complex customer situations and advocate for customer needs • Develop and refine regional governance programs, onboarding, success strategy meetings, and regular business reviews • Monitor and report regional performance metrics to senior leadership • Lead initiatives to improve team efficiency, product utilization, and customer outcomes • Integrate Sales, Marketing, Professional Services, Education, Partner Alliances, Product, Support, Legal, and Operations to address customer needs • Champion customer feedback across departments and support product and service enhancements

🎯 Requirements

• Bachelor's degree in Business, Finance, Information Systems, or a related field; an advanced degree may be considered in lieu of professional experience • 10+ years in a related function with direct customer advocacy and engagement experience • Minimum of 5 years of experience in Customer Success, Consulting, Account Management, or Sales/Pre-Sales • Minimum of 3 years of experience in a leadership role • Proven experience managing complex customer portfolios and C-level executive stakeholders • Extensive background with SaaS applications • Strong understanding of corporate finance functions including financial close, planning, budgeting, forecasting, management reporting • Expert knowledge of OneStream platform and offerings preferred • Prior experience with a CPM solution preferred • Prior experience in CPM/EPM delivery in complex customer landscapes preferred • Advanced MS Office skills, especially Excel • Willingness to travel up to 30%, depending on customer needs and geography • All candidates must be legally authorized to work for any company in France without sponsorship

🏖️ Benefits

• Transparency around corporate structure, salary, and benefits • Core value of customer success • Variety of project work (not industry-specific) • Strong culture and camaraderie • Multiple training opportunities