Site Reliability Engineer

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HostPapa

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2006

☁️ SaaS

🌐 Web 3

🛍️ eCommerce

SaaS • Web 3 • eCommerce

HostPapa is a web hosting company that provides a variety of hosting solutions including shared web hosting, WordPress hosting, VPS hosting, and reseller hosting. They also offer additional services such as domain registration, website building tools, business email services, and security features like SSL certificates. HostPapa prides itself on its 24/7 award-winning customer support available globally, ensuring that customers receive assistance in their preferred language and timezone. With a focus on small businesses, HostPapa aims to empower customers to achieve their online goals with reliable and high-performance hosting services.

📋 Description

• Define and implement SLIs, SLOs, and error budgets for critical CloudBlue services to ensure reliability and performance • Influence system architecture with a strong focus on reliability, scalability, and operability, designing systems for fault tolerance, graceful degradation, and self-healing • Reduce operational toil by identifying opportunities for automation and process improvement • Design and operate CloudBlue’s observability stack across metrics, logs, and traces using tools such as Datadog, Grafana, and Elastic Stack • Develop actionable alerting strategies and dashboards that provide clear insight into platform and business health • Design and maintain high-availability architectures, implementing redundancy, failover, and disaster recovery strategies across regions and availability zones • Conduct capacity planning, load testing, and performance optimization to ensure platform stability and scalability • Act as a senior responder during production incidents, leading incident coordination, communication, and service restoration • Own blameless postmortems and drive improvements that reduce incident frequency, MTTR, and customer impact • Improve reliability of Kubernetes-based platforms through health checks, autoscaling strategies, rollout safety, and resilience testing • Partner with engineering and DevOps teams to improve deployment safety, rollback strategies, and platform reliability • Maintain runbooks and operational documentation, and promote SRE best practices across engineering teams • Support other tasks or projects as assigned to meet team and business needs

🎯 Requirements

• 3+ years of experience as an SRE, DevOps Engineer, or Production Engineer, with strong ownership of production systems • Proven experience operating highly available, enterprise-grade, multi-tenant SaaS platforms • Hands-on experience with observability and monitoring tools such as Datadog, Grafana, and Elasticsearch/Kibana • Solid understanding of Linux, networking, and distributed systems fundamentals • Experience working with containerized environments such as Docker and Kubernetes • Strong scripting and automation skills using Python and/or Bash • Experience participating in on-call rotations and incident response in production environments • Strong written and spoken English • Experience defining SLIs/SLOs and managing error budgets at scale will be considered a plus • Exposure to hyperscale or service-provider-grade platforms is an advantage • Cloud experience, preferably with Azure; experience with AWS and/or GCP will also be valued • Experience working with hybrid or on-premises integrations is beneficial • Familiarity with chaos engineering and resilience testing will be considered an asset

🏖️ Benefits

• A competitive salary that values you and your unique skill sets • Career advancement & professional development opportunities to help you reach your full potential • Flexible work arrangements to support work/life balance