Houst
201 - 500 employees
🏠 Real Estate
☁️ SaaS
🛍️ eCommerce
💰 Funding Round on 2020-09
Real Estate • SaaS • eCommerce
Houst is the world's largest Airbnb management company, specializing in short-term lets. Founded in 2015, Houst offers a comprehensive range of services designed to optimize Airbnb management. These services include multi-platform listings, professional photography, price optimization, guest vetting, check-ins, cleaning, housekeeping, and property maintenance. With operations in 19 cities globally, including major locations like London, Paris, Dublin, and Sydney, Houst aims to maximize rental income while minimizing the hassle for property owners. They provide expert support throughout the hosting process, ensuring properties are managed efficiently and effectively to earn more rental income.
Guest Experience Executive
Job not on LinkedIn
🔥 3 minutes ago
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Houst
201 - 500 employees
🏠 Real Estate
☁️ SaaS
🛍️ eCommerce
💰 Funding Round on 2020-09
Real Estate • SaaS • eCommerce
Houst is the world's largest Airbnb management company, specializing in short-term lets. Founded in 2015, Houst offers a comprehensive range of services designed to optimize Airbnb management. These services include multi-platform listings, professional photography, price optimization, guest vetting, check-ins, cleaning, housekeeping, and property maintenance. With operations in 19 cities globally, including major locations like London, Paris, Dublin, and Sydney, Houst aims to maximize rental income while minimizing the hassle for property owners. They provide expert support throughout the hosting process, ensuring properties are managed efficiently and effectively to earn more rental income.
📋 Description
• You’ll be the first point of contact for our guests, supporting them before, during and after their stay. • Responding to inbound messages and calls, resolving issues quickly and calmly • Handling complaints with confidence and empathy • Managing reservations and bookings to keep everything running smoothly • Providing clear information about properties, house rules and processes • Collecting and verifying guest ID documents and submitting required details to regulatory systems • Ensuring all pre-arrival information is complete before check-in • Carrying out concierge outreach to improve the guest experience • Logging all interactions accurately in our CRM
🎯 Requirements
• Fluent or business level English, written and spoken • Strong customer service skills and confident phone manner • Excellent written communication, clear, professional, and calm under pressure • Comfortable multitasking across systems and conversations • Confident using CRMs and digital tools • Solid problem solving skills, especially when dealing with frustrated guests • Previous experience in Airbnb or hospitality is helpful, but not essential • A quiet, dedicated workspace • Headset with mic and webcam • Stable high speed internet with backup, minimum 5 Mbps • Laptop or desktop with at least quad core 2.5GHz CPU, 8GB RAM, 128GB SSD
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