Support Engineer – Digital Front End, Software Solutions

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🕒 April 16

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HP France

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1939

👥 B2C

🏢 Enterprise

🔧 Hardware

B2C • Enterprise • Hardware

HP France is a subsidiary of the multinational tech company HP Inc, focusing on providing a wide range of computing and printing solutions. The company offers an extensive product line including laptops, desktops, monitors, printers, and accessories for both private consumers and business clients. HP France is committed to delivering innovative technology solutions that enhance productivity and efficiency in both personal and professional settings.

📋 Description

• Independently handle and resolve complex technical issues related to both hardware and software. • Provide expert-level support through various channels, including incoming customer contacts and proactive notification systems. • Respond to service, product, technical, and customer-relations questions, covering features, specifications, repairs, and support for both current and discontinued products. • Address customer inquiries based on their entitlement, from warranty issues to mission-critical support. • Proactively assist customers in avoiding or mitigating potential problems, ensuring a high level of customer satisfaction. • Accurately document all case details and resolutions in Service NOW. • Ensure cases are updated regularly with relevant information to maintain clear communication with customers and internal teams. • Share issues, resolutions, and innovative ideas with the team to foster a collaborative and knowledgeable work environment. • Participate in team meetings and contribute to continuous improvement initiatives.

🎯 Requirements

• Proven experience in a technical support role, preferably in software solutions. • Strong problem-solving skills and the ability to work independently. • Excellent communication skills, both verbal and written. • Proficiency with support tools and systems, particularly Service NOW. • Ability to manage multiple tasks and prioritize effectively. • Customer-focused mindset with a proactive approach to problem-solving. • Bachelor's degree in Computer Science, Information Technology, Graphic Design or a related field (preferred). • Prepress experience is a plus (Adobe Illustrator, Adobe InDesign, Acrobat). • Experience with Windows OS and Mac OS platforms. • Certifications in relevant technologies or support methodologies. • Experience with remote support tools.

🏖️ Benefits

• Hybrid work environment. • Comprehensive benefits package. • Ongoing training and professional development opportunities.