Support Engineer

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🕒 April 11

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HP France

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1939

👥 B2C

🏢 Enterprise

🔧 Hardware

B2C • Enterprise • Hardware

HP France is a subsidiary of the multinational tech company HP Inc, focusing on providing a wide range of computing and printing solutions. The company offers an extensive product line including laptops, desktops, monitors, printers, and accessories for both private consumers and business clients. HP France is committed to delivering innovative technology solutions that enhance productivity and efficiency in both personal and professional settings.

📋 Description

• Provide best in class Engineering remote support diagnoses for external and internal customers • Responsible for implementing part or all the technical solution to the client • Remote resolve technical issues from end user’s contacts and proactive notification systems • Integration between different departments in the company in order to provide End to End professional complete solutions to the customers • Trigger an onsite interaction (parts and/or field dispatch) if the issue cannot be fixed remotely • Provide ongoing ideas on improvement in the field of remote Engineering

🎯 Requirements

• High School Diploma, College Degree in a technical field - preferred • Preferred: Minimum three (3) years customer service: Remote, Onsite • Effective Communication • Results Orientation • Learning Agility • Digital Fluency • Customer Centricity

🏖️ Benefits

• Standby After-Hours support based on a rotation schedule • Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s)