Customer Success Executive, RegTech and IDV Solutions

Job not on LinkedIn

September 6

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

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HR Force International Private Limited

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Recruitment • HR Tech • Enterprise

HR Force International Private Limited is a company specializing in remote recruitment and human resource management services. They provide businesses with dedicated development teams, IT staff augmentation, and comprehensive talent acquisition solutions across multiple regions worldwide. HR Force excels in delivering customized HR policies, employee training programs, and seamless recruitment processes that comply with global regulations. With over 10 years of experience and coverage in more than 7 countries, they empower companies by enhancing in-house business capabilities and driving innovation through expert hiring solutions.

11 - 50 employees

🎯 Recruiter

👥 HR Tech

🏢 Enterprise

📋 Description

• Serve as the day-to-day point of contact for assigned clients. • Assist in onboarding and training clients on RegTech & IDV solutions. • Monitor customer usage and proactively support adoption of features. • Handle customer queries, resolve issues, and escalate to technical teams when needed. • Work closely with Customer Success Leads/Managers to execute client success strategies. • Maintain customer health metrics and prepare reports on engagement and satisfaction. • Collect and relay customer feedback to Product & Engineering teams for improvements. • Support contract renewals and upselling opportunities by ensuring customer satisfaction. • Build strong client relationships and support customers to achieve success with compliance and fraud-prevention technologies.

🎯 Requirements

• 2–4 years of experience in Customer Success, Account Management, or Client Support within RegTech, Compliance, or ID Verification (IDV). • Knowledge of KYC/AML, fraud detection, compliance regulations, and ID verification processes. • Strong communication and problem-solving skills with a customer-first mindset. • Experience working with enterprise or fintech clients is highly desirable. • Ability to manage multiple client accounts and maintain relationships effectively. • Collaborative approach with the ability to work cross-functionally.