HR Ways - Hiring Tech Talent
HR Tech • Recruitment • SaaS
HR Ways is a trusted technical recruitment agency specializing in hiring tech talent across various regions, including Dubai, Saudi Arabia, and India. The company focuses on providing a comprehensive range of HR outsourcing services, including recruitment, payroll, background checks, and staff augmentation. With a deep understanding of the tech industry, HR Ways partners with over 300 tech companies globally to help them build top-tier technology teams, ensuring the right fit for each organization. Their expertise and commitment to quality have made them a preferred choice for employers looking to streamline their hiring processes and boost productivity.
Client Services Operations Associate
Job not on LinkedIn
November 6
HR Ways - Hiring Tech Talent
HR Tech • Recruitment • SaaS
HR Ways is a trusted technical recruitment agency specializing in hiring tech talent across various regions, including Dubai, Saudi Arabia, and India. The company focuses on providing a comprehensive range of HR outsourcing services, including recruitment, payroll, background checks, and staff augmentation. With a deep understanding of the tech industry, HR Ways partners with over 300 tech companies globally to help them build top-tier technology teams, ensuring the right fit for each organization. Their expertise and commitment to quality have made them a preferred choice for employers looking to streamline their hiring processes and boost productivity.
📋 Description
• Own the systems and processes that power our Support, Implementation, and Technical Services teams. • Manage and optimize tools such as Zendesk and Rocketlane. • Define and track key performance metrics. • Streamline project, ticket, and client onboarding processes. • Facilitate feedback loops between Client Services and other departments. • Develop clear, actionable reporting for leadership to support strategic decisions. • Create and maintain internal SOPs and onboarding documentation. • Partner with Product, Engineering, and Sales to ensure insights into the roadmap and planning.
🎯 Requirements
• 2 to 4 years of experience in client success or CX system administration, ideally for a SaaS company. • Hands-on experience managing Zendesk and Rocketlane. • Excellent communication, organization, and problem-solving skills. • Strong analytical skills with proficiency in Excel for performance reporting. • Familiarity with CRM systems (e.g., HubSpot, Salesforce) and DevOps tools (e.g., Azure, Jira). • A proactive, systems-minded approach to improving how teams work and deliver value to clients.
🏖️ Benefits
• Flexible work arrangements
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