HR Ways - Hiring Tech Talent
11 - 50 employees
Founded 2017
đĽ HR Tech
đŻ Recruiter
âď¸ SaaS
HR Tech ⢠Recruitment ⢠SaaS
HR Ways is a trusted technical recruitment agency specializing in hiring tech talent across various regions, including Dubai, Saudi Arabia, and India. The company focuses on providing a comprehensive range of HR outsourcing services, including recruitment, payroll, background checks, and staff augmentation. With a deep understanding of the tech industry, HR Ways partners with over 300 tech companies globally to help them build top-tier technology teams, ensuring the right fit for each organization. Their expertise and commitment to quality have made them a preferred choice for employers looking to streamline their hiring processes and boost productivity.
Customer Support Agent
đĽ 0 minutes ago
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HR Ways - Hiring Tech Talent
11 - 50 employees
Founded 2017
đĽ HR Tech
đŻ Recruiter
âď¸ SaaS
HR Tech ⢠Recruitment ⢠SaaS
HR Ways is a trusted technical recruitment agency specializing in hiring tech talent across various regions, including Dubai, Saudi Arabia, and India. The company focuses on providing a comprehensive range of HR outsourcing services, including recruitment, payroll, background checks, and staff augmentation. With a deep understanding of the tech industry, HR Ways partners with over 300 tech companies globally to help them build top-tier technology teams, ensuring the right fit for each organization. Their expertise and commitment to quality have made them a preferred choice for employers looking to streamline their hiring processes and boost productivity.
đ Description
⢠Offering assistance to Mailmunch clients and offering solutions to their problems to ensure increased retention and a high level of customer satisfaction ⢠Reduce customer churn by offering a high level of support through proficient product knowledge and quick support through Intercom or demos ⢠Funneling user voice to the product team using our community feedback page and Intercom tools ⢠Take scheduled Zoom calls to offer assistance over screen share ⢠Upsell to existing customers or find new leads and close sales ⢠Identify and execute new strategies to boost MRR ⢠Handling Intercom chats ⢠Taking demo calls ⢠Creating bug reports ⢠Creating feature requests ⢠Maintaining reporting sheets of daily activities ⢠Clearing Compliance reviews ⢠Keeping track of Churn and finding new ways to reduce that churn ⢠Review Bugs reported and check their current status ⢠Update the Feature Requests and where they stand in terms of implementation ⢠Review monthly performance as per manager ⢠Offer ideas on how to improve the overall customer experience ⢠Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time
đŻ Requirements
⢠1+ years of experience in customer support ⢠Strong verbal and written communication ⢠Strong drive to learn new tools and technologies ⢠Curiosity to identify and resolve issues ⢠Attention to detail ⢠Analytical and process-oriented mindset ⢠Comfortable collaborating across multiple departments in a deadline-driven environment ⢠Active team player, self-starter, and multitasker who can quickly adjust priorities ⢠Familiarity with any CRM is nice to have ⢠Proficient in writing formal messages ⢠Familiarity with E-commerce platforms and SaaS-based businesses ⢠Bachelor's degree or above
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