Global Service Manager, HR Administration – Service Delivery

🔥 0 minutes ago

🌐 Spain, Hungary – Remote

🇪🇸 Spain – Remote 🇭🇺 Hungary – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👩‍👩‍👧‍👦 Human Resources (HR)

👻 Ghost score 10%

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HSP Group

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

💼 Consulting

📋 Compliance

B2B • Consulting • Compliance

HSP Group helps companies manage their international operations and expand globally. We provide HQ-based finance, tax, legal and HR personnel with a simplified, turnkey approach to ensure efficient operations, full compliance with local regulations, and needed consistency across each geography.

📋 Description

• Act as a key central operational lead within HR Administration • Support high-quality global HR administration services across a global customer portfolio • Coordinate customer onboarding, employee lifecycle administration, service delivery activities, and stakeholder communications • Manage onboarding and transition projects, monitor operational milestones, and ensure collaboration across customers, local service providers, and internal stakeholders • Serve as a trusted advisor, manage customer expectations, identify risks, drive issue resolution, and support successful outcomes across global programs • Coordinate HR documentation, benefits administration, and employment-related processes • Collaborate with Payroll, Accounting, Tax, Entity Management, HR, Global Service Associates, local providers, subject matter experts, and cross-functional teams • Create project plans, onboarding/transition plans, RAIDS logs, and SteerCo reports • Forecast onboarding and Go Live dates to launch services on time and within budget • Serve as customer SPOC and escalation point for GSAs • Coordinate resolution of critical post-implementation service delivery or account management issues • Monitor service delivery status and adhere to applicable SLAs • Maintain BAU systems, verify customer and local partner data, create service tickets, and monitor deadlines • Maintain regional or service-line knowledge bases • Provide process improvement feedback and support operational projects and HR Administration scaling • Train and onboard team members on implementation and BAU activities • Respond to customer queries and coordinate escalations or service add-on opportunities • Track and forecast key account metrics • Mentor, support, and guide assigned GSAs • Perform additional duties as assigned

🎯 Requirements

• 5+ years of experience in HR Operations, HR Administration, People Operations, HR Shared Services, Global Employment, Employer of Record (EOR), Payroll Operations, or other customer-facing service delivery environments • Experience managing customer onboarding, implementation projects, employee lifecycle administration, or operational service transitions across multiple countries or regions • Strong project coordination and stakeholder management experience • Experience working directly with customers, local service providers, external partners, or vendors in a service delivery environment • Experience identifying process improvement opportunities and implementing operational enhancements or scalable solutions • Experience supporting or coordinating global HR services across multiple jurisdictions, including onboarding, employee lifecycle administration, payroll, benefits, compliance, or related employment services • Experience in fast-paced, growth-oriented, or evolving organizations • Proven ability to identify operational challenges, develop solutions, and drive process improvements • Excellent English communication skills, written and verbal • Experience working remotely and collaborating across multiple time zones and geographies • Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and related business tools • HRIS, CRM, ticketing, or workflow management systems experience such as Salesforce, Workday, SuccessFactors, Freshdesk, Jira, Monday.com, or similar platforms is a plus • Additional language capabilities, particularly Spanish, are a plus

🏖️ Benefits

• Play a key role in one of HSP's fastest-growing service lines • Work directly with global customers expanding into new markets • Influence and shape operational processes as the business scales • Collaborate with international teams across multiple service lines • Join a high-growth organization where innovation, ownership, and continuous improvement are encouraged • Remote work arrangement