Senior Service Designer – AI Ecosystems, Value Realization

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🔥 5 hours ago

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Hubnex Labs

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🏢 Enterprise

SaaS • Enterprise • Consulting

Hubnex Labs is a leading IT consultancy that provides innovative solutions to address modern challenges for businesses. The company emphasizes a client-centric approach to design tailored solutions that keep businesses competitive in the ever-evolving digital landscape. With established offices in India, the UAE, and the USA, Hubnex Labs supports global businesses through technology development to enhance growth. They offer services such as SaaS development, data analytics, and integration solutions while ensuring quality, timely delivery, and customer satisfaction.

📋 Description

• architect the end-to-end service journeys where humans and AI agents collaborate • Design high-efficiency service blueprints that strategically deploy autonomous AI agents to automate high-volume, low-complexity tasks • Architect robust fallback and escalation mechanisms • Design intuitive, transparent AI touchpoints that overcome user skepticism • Utilize advanced GenAI synthesis and simulation tools to shrink traditional research-to-prototype design cycles by 40% • Build reusable frameworks and self-service service design toolkits

🎯 Requirements

• 5+ years leading service design or product strategy, with a proven track record of tying design interventions to hard business metrics (revenue, retention, efficiency) • Deep, practical understanding of generative AI capabilities, agentic design principles, conversational UI, multi-modal interfaces, and backend operational cost structures • Proven ability to map front-end user touchpoints to intricate back-office operational realities, data pipelines, and business logic • Ability to balance qualitative user insights with quantitative business analytics to prioritize high-impact design changes • Exceptional facilitation skills with a track record of driving cross-functional alignment across engineering, product, and operations

🏖️ Benefits

• one of the best benefits packages in the industry