Customer Success Manager

November 20

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HubSpot

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B2B • SaaS • Marketing

HubSpot is an AI-powered customer platform that combines marketing, sales, and customer service software into one integrated suite. With over 238,000 customers in 135 countries, HubSpot offers tools for marketing automation, sales management, customer service, content marketing, operations, and B2B commerce. With products like Marketing Hub, Sales Hub, Service Hub, and Content Hub, HubSpot enables businesses to generate leads, close deals, and provide excellent customer support, all while using AI to enhance operations and insights. The platform is designed to unify teams and customer data, supporting both small startups and large enterprises in their growth journey.

1001 - 5000 employees

Founded 2006

🤝 B2B

☁️ SaaS

📋 Description

• Quickly grasp the core metrics and expectations of the role and execute against those metrics and leading indicators. • Own and be held accountable for the customer’s post-sale experience. • Formalize your book of business management, creating action plans for risky customers while simultaneously identifying and realizing growth opportunities. • Engage multiple customers via phone calls – scheduled and ad hoc – daily to ensure they are maximizing the value from their investment in HubSpot. • Monitor customer health and create risk mitigation plans where appropriate. • Route the correct internal resources to address product- or functionality-related questions from customers. • Identify and develop new opportunities for expanding customer’s investment and usage in HubSpot’s platform and service offerings. • Establish relationships with key customer stakeholders – decision makers and various points of contact – across multiple teams. • Collaborate with other HubSpot teams internally, and with leadership, to promote adoption and secure customer renewals. • Develop and share best practices with team members to promote a culture of continuous improvement, and high-quality work for customer growth and satisfaction.

🎯 Requirements

• Fluent in Quebec French • Passion for Customer Success, and owning the post-sale customer experience for ~160 customers. Prior experience with owning and maintaining a book of business in a quota or retention-carrying role is a plus. • Is obsessed with metrics, and can quantify the impact of their day-to-day to business outcomes. • Excellent written and verbal communication skills, able to speak to customers about their health and product utilization over the phone on a daily basis. • Demonstrated desire to learn about technology solutions, and adapt to a rapidly changing customer segment. Knowledge of the HubSpot platform is a plus. • Embraces challenges, displays perseverance, and has a track record of hitting ambitious performance targets.