HubSpot
B2B • SaaS • Marketing
HubSpot is an AI-powered customer platform that combines marketing, sales, and customer service software into one integrated suite. With over 238,000 customers in 135 countries, HubSpot offers tools for marketing automation, sales management, customer service, content marketing, operations, and B2B commerce. With products like Marketing Hub, Sales Hub, Service Hub, and Content Hub, HubSpot enables businesses to generate leads, close deals, and provide excellent customer support, all while using AI to enhance operations and insights. The platform is designed to unify teams and customer data, supporting both small startups and large enterprises in their growth journey.
Customer Success Manager
September 5
🇩🇪 Germany – Remote
💵 €40k - €45k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
🏆 Customer Success
🚫👨🎓 No degree required
🗣️🇩🇪 German Required
HubSpot
B2B • SaaS • Marketing
HubSpot is an AI-powered customer platform that combines marketing, sales, and customer service software into one integrated suite. With over 238,000 customers in 135 countries, HubSpot offers tools for marketing automation, sales management, customer service, content marketing, operations, and B2B commerce. With products like Marketing Hub, Sales Hub, Service Hub, and Content Hub, HubSpot enables businesses to generate leads, close deals, and provide excellent customer support, all while using AI to enhance operations and insights. The platform is designed to unify teams and customer data, supporting both small startups and large enterprises in their growth journey.
📋 Description
• Onboarding & Wissensaufbau: Durchführung von Kick-offs, Webinaren und Tutorials für neue Kunden • Kundenbindung & -entwicklung: Hauptansprechpartner; Analyse der Nutzung; Steigerung von Adaption und Engagement; Churn-Reduktion • Strategische Betreuung: Business Reviews; Identifikation von Wachstumspotenzialen; Zusammenarbeit mit Sales und Marketing für Cross- & Upsell • Feedback & Optimierung: Sammeln und Priorisieren von Kundenfeedback; Weitergabe an Produktentwicklung • Enge Zusammenarbeit mit Sales, Support, Product und Marketing • Eigenständige Planung und Umsetzung von Onboarding- und Adoptionsformaten
🎯 Requirements
• 2–4 Jahre Erfahrung als Customer Success oder Account Manager im SaaS- oder B2B-Software-Bereich • Ausgeprägte Kommunikationsstärke • Vertrautheit mit gängigen SaaS-Metriken (z. B. NRR, Churn, Adoption Rate) • Hohe technische Affinität; Erfahrung mit CRM-Systemen (HubSpot, Intercom) und Tools wie Zapier • Eigeninitiative und Organisationstalent; Erfahrung mit remote Arbeit • Erfahrung mit Workshops und Stakeholder-Management • Deutschkenntnisse (Frage: Sprichst du fließend Deutsch?)
🏖️ Benefits
• 100% Remote-Arbeit • Workation • Willkommensbonus nach der Probezeit • Modernes, dynamisches Arbeitsumfeld • Flache Hierarchien & agile Arbeitsmethoden • Leidenschaftliches Team
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