Customer Success Manager, SMB

🔥 0 minutes ago

🇨🇴 Colombia – Remote

💵 $103.5M - $155.2M / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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HubSpot

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

🤝 B2B

☁️ SaaS

📣 Marketing

B2B • SaaS • Marketing

HubSpot is an AI-powered customer platform that combines marketing, sales, and customer service software into one integrated suite. With over 238,000 customers in 135 countries, HubSpot offers tools for marketing automation, sales management, customer service, content marketing, operations, and B2B commerce. With products like Marketing Hub, Sales Hub, Service Hub, and Content Hub, HubSpot enables businesses to generate leads, close deals, and provide excellent customer support, all while using AI to enhance operations and insights. The platform is designed to unify teams and customer data, supporting both small startups and large enterprises in their growth journey.

📋 Description

• Serve as trusted advisor and advocate for 150–200 customers • Conduct regular strategy calls to maximize customer value from HubSpot and identify new usage opportunities • Collaborate with HubSpot teams to drive adoption and successful renewal • Determine customer goals and develop customized inbound strategic plans • Drive customer accountability • Monitor customer health and create risk mitigation plans • Resolve customer inquiries by aligning customers with appropriate resources

🎯 Requirements

• Passion for customer success and customer experience • Ability to build and nurture relationships with multiple customer stakeholders • Problem-solving with curiosity and creativity • Adaptability to challenges and change • Commitment to continuous improvement • Ability to invest in customer and colleague relationships • Ability to thrive in a fast-paced, dynamic environment • Grit, resilience, and a bias toward action • Motivation to achieve and exceed goals and KPIs • Strong ownership and accountability • Willingness to embrace AI internally and with customers • Business-level proficiency in English • Resumes must be submitted in English

🏖️ Benefits

• Skill development and a performance-based role progression path • Flexible work arrangements • In-person team and peer connection opportunities • Disability accommodations and alternative travel arrangements • AI-powered tools and resources • Equal and inclusive team environment