German Customer Support Specialist

🕒 April 1

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HubSpot

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

🤝 B2B

☁️ SaaS

B2B • SaaS • Marketing

HubSpot is an AI-powered customer platform that combines marketing, sales, and customer service software into one integrated suite. With over 238,000 customers in 135 countries, HubSpot offers tools for marketing automation, sales management, customer service, content marketing, operations, and B2B commerce. With products like Marketing Hub, Sales Hub, Service Hub, and Content Hub, HubSpot enables businesses to generate leads, close deals, and provide excellent customer support, all while using AI to enhance operations and insights. The platform is designed to unify teams and customer data, supporting both small startups and large enterprises in their growth journey.

📋 Description

• Work directly with HubSpot customers across phone, chat, and web channels to resolve product-related queries as a trusted advisor • Deliver a human and proactive support experience, applying creative problem-solving to help customers optimise their use of HubSpot tools and grow their businesses • Collaborate within a dynamic team environment to foster a positive, inclusive culture where continuous learning and feedback are encouraged • Utilise phone, live chat, and web tickets to partner with customers, effectively resolving issues and adapting to fluctuating inquiry volumes • Apply business acumen to customer situations to proactively identify challenges and opportunities • Remove technical barriers for customers and guide them through various tools within HubSpot • Independently utilise support resources and tools to comprehend new and technical information • Implement troubleshooting frameworks to test, replicate, and investigate technical queries, minimising escalations and resolution time • Identify and diagnose software issues to enhance the product experience for customers • Deliver thoughtful, empathetic, and comprehensive resolutions tailored to each customer, facilitating their business growth • Collaborate within HubSpot to deepen customer engagement with our platform and enhance overall customer experience • Serve as a role model and trusted advisor, demonstrating a customer-first mindset and taking ownership of even the most complex and sensitive issues

🎯 Requirements

• Are fluent in English and German • Have a minimum of 1 year of experience in a customer support or technical support role, preferably within a software or technology company • Have a strong foundation in technical troubleshooting and enjoy delving into complex technical queries • Are adept at understanding and using product documentation to resolve customer issues effectively • Are self-motivated, always curious, and consistently eager to learn, with a growth mindset • Enjoy developing technical skills and acquiring comprehensive knowledge of our product and related technical concepts • Demonstrate a strong customer-first mentality and enjoy helping others by adding long-term value • Thrive in a dynamic and collaborative environment and are comfortable with ambiguity • Embody our HEART values and contribute positively to our company culture

🏖️ Benefits

• Remote and flex options inside of Ireland