Lead CS Technical Skills Program Manager

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November 4

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HubSpot

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B2B • SaaS • Marketing

HubSpot is an AI-powered customer platform that combines marketing, sales, and customer service software into one integrated suite. With over 238,000 customers in 135 countries, HubSpot offers tools for marketing automation, sales management, customer service, content marketing, operations, and B2B commerce. With products like Marketing Hub, Sales Hub, Service Hub, and Content Hub, HubSpot enables businesses to generate leads, close deals, and provide excellent customer support, all while using AI to enhance operations and insights. The platform is designed to unify teams and customer data, supporting both small startups and large enterprises in their growth journey.

1001 - 5000 employees

Founded 2006

🤝 B2B

☁️ SaaS

📋 Description

• Conduct technical skills gap analysis across Customer Support, PreSales, and Strategic CSM roles. • Design and develop foundational technical training content for support trainers. • Partner with existing support trainers to enhance current technical training initiatives. • Evaluate and manage vendor relationships for specialized technical training solutions. • Develop technical competency frameworks with CS leadership. • Research and scope emerging technical domains for foundational knowledge development. • Create scalable technical enablement strategies integrating into broader CS programs. • Translate complex product technical features into clear troubleshooting guides. • Maintain and enhance on-demand technical resources in learning systems. • Establish KPIs and measurement frameworks for technical skills initiatives.

🎯 Requirements

• 5+ years of experience in technical enablement, technical training, or program management, preferably within SaaS customer success or support organizations. • Deep HubSpot product knowledge with strong understanding of system architecture, API functionality, integrations, and technical troubleshooting processes. • Advanced hands-on technical skills in APIs, Chrome dev tools, HTML/CSS comprehension, system architecture, and understanding data flows. • Exceptional stakeholder management and collaboration skills. • Strong program management capabilities managing competing priorities and complex initiatives. • Proven ability to translate complex technical concepts into accessible learning experiences. • Experience with vendor evaluation and management for technical training solutions. • Outstanding communication and interpersonal skills. • Strong analytical skills to measure and communicate ROI of technical enablement programs. • Ability to prioritize and handle multiple technical initiatives in a fast-paced environment.

🏖️ Benefits

• Cash compensation includes base salary, on-target commission, and bonuses. • Possible participation in HubSpot's equity plan to receive restricted stock units (RSUs). • Eligibility for overtime pay. • Individual compensation packages tailored to skills and qualifications. • Benefits and perks to help employees grow better.