NOC Engineer, Level 1

Job not on LinkedIn

September 30

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HubSpot

WebsiteLinkedInAll Job Openings

B2B • SaaS • Marketing

HubSpot is an AI-powered customer platform that combines marketing, sales, and customer service software into one integrated suite. With over 238,000 customers in 135 countries, HubSpot offers tools for marketing automation, sales management, customer service, content marketing, operations, and B2B commerce. With products like Marketing Hub, Sales Hub, Service Hub, and Content Hub, HubSpot enables businesses to generate leads, close deals, and provide excellent customer support, all while using AI to enhance operations and insights. The platform is designed to unify teams and customer data, supporting both small startups and large enterprises in their growth journey.

1001 - 5000 employees

Founded 2006

🤝 B2B

☁️ SaaS

📋 Description

• Deliver technical support from Speedcast’s Network Operation Center (NOC) to resolve incidents and restore normal service • Work a 24x7 shift rotation in line with standard operating procedures • Investigate and troubleshoot incidents relating to client services • Configure client services and associated equipment • Utilise Speedcast’s Incident Management Tool to log and update reported faults from clients • Liaise with clients to investigate issues and ensure incidents are rectified or escalated accordingly • Utilise monitoring and reporting tools to identify and troubleshoot issues • Assist with ongoing maintenance and upgrade of Speedcast infrastructure • Collaborate with global teams and support remote customers

🎯 Requirements

• Ability to manage workload in-line with standard operating procedures • Strong analytical thinker • Excel at solving problems • Excellent communication skills in English • Ability to pitch technical communications at an appropriate level • Attention to detail and ability to work under pressure and meet critical deadlines • Shows Initiative, Team player • Must be customer focused • Hands-on Problem Solver • Ability to adapt to changing responsibilities and new developments • Can effectively prioritise workload • Ability to work independently with little direction • Self-motivated and high energy • Demonstrate sensitivity in handling confidential information • Knowledge of ITIL working practices (Essential) • Hands-on experience of support with remote customers within a network support role (Essential) • Strong network/IP troubleshooting skills (Desirable) • Experience with satellite technology (e.g., RF systems, iDirect, Gilat, Newtec) (Desirable) • Familiar with Low Earth Orbit (LEO) satellite technology (e.g., Starlink, OneWeb) (Desirable) • Relevant certifications (GVF, Cisco ICND/CCNA, ITIL Foundation) (Desirable) • Familiarity with monitoring tools (e.g., SolarWinds, Dataminer, Grafana) (Desirable) • Familiar with Windows and Linux operating systems • Familiar with virtualization technology (e.g., VMWare, KVM, Proxmox, Docker, Container) • Knowledge on SD-WAN technology (e.g., Versa, Talari, Cisco SDWAN, Viptela) • Familiarity on troubleshooting multipath connectivity (e.g., VSAT, LTE, Microwave link, LEO, Inmarsat, Iridium) • Knowledge on Cyber Security technology • Familiarity on troubleshooting LAN and Wireless LAN connectivity • Proficiency in ServiceNow for case/incident management

🏖️ Benefits

• Our global presence – work with clients and colleagues in every continent • Talented teammates – co-workers are the best and brightest in the industry • Industry leadership – be part of the latest advancements shaping the future of communications • Ability to develop skills – work across departments to gain new skills and valuable experience • Choose your environment – choose between a traditional desk job or work in the field • Grow your career – internal promotion system and opportunities for new titles and responsibilities • Work on diverse projects – daily variety with customers from a range of industries worldwide • Equal opportunity employer