Senior Community Moderator

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HubSpot

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

🤝 B2B

☁️ SaaS

B2B • SaaS • Marketing

HubSpot is an AI-powered customer platform that combines marketing, sales, and customer service software into one integrated suite. With over 238,000 customers in 135 countries, HubSpot offers tools for marketing automation, sales management, customer service, content marketing, operations, and B2B commerce. With products like Marketing Hub, Sales Hub, Service Hub, and Content Hub, HubSpot enables businesses to generate leads, close deals, and provide excellent customer support, all while using AI to enhance operations and insights. The platform is designed to unify teams and customer data, supporting both small startups and large enterprises in their growth journey.

📋 Description

• Complete daily moderation efforts on various communities. • Responsibilities include moderation, support, content updates, management, reporting, and auditing community performance. • Integrate and utilize AI tools and technologies for enhanced community engagement. • Partner with stakeholders for project outcomes. • Identify and nurture external subject matter experts to support the Champions program. • Handle escalations that cannot be supported in the community. • Drive progress on varied initiatives, managing communication and enrollment. • Provide recommendations for continuous improvement.

🎯 Requirements

• Driven to quickly develop necessary skills, both technical and non-technical. • Ability to build and maintain relationships, manage expectations, and identify roadblocks. • Excellent communication skills, both written and verbal. • Demonstrates leadership qualities and a self-starter mentality. • Excel in change management with strong organizational skills. • Driven by curiosity and problem-solving, adding new value. • Resourceful and excel in cross-functional work. • Adapt quickly to changing priorities, excellent time management, and organization skills. • Solution-focused and comfortable with ambiguity. • Willingness to learn and possess a good attitude, work ethic, attention to detail, and growth mindset. • Humble, adaptable, easy-going, team player, with a GSD mindset.

🏖️ Benefits

• Cash compensation includes base salary, on-target commission for employees in eligible roles, and annual bonus targets. • Eligible for equity plan to receive restricted stock units (RSUs). • Benefits and perks for employee growth are provided. • Fair compensation practices are exercised for transparency.