Senior Customer Success Manager

🔥 0 minutes ago

🇨🇴 Colombia – Remote

💵 $145.4M - $218.2M / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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HubSpot

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

🤝 B2B

☁️ SaaS

📣 Marketing

B2B • SaaS • Marketing

HubSpot is an AI-powered customer platform that combines marketing, sales, and customer service software into one integrated suite. With over 238,000 customers in 135 countries, HubSpot offers tools for marketing automation, sales management, customer service, content marketing, operations, and B2B commerce. With products like Marketing Hub, Sales Hub, Service Hub, and Content Hub, HubSpot enables businesses to generate leads, close deals, and provide excellent customer support, all while using AI to enhance operations and insights. The platform is designed to unify teams and customer data, supporting both small startups and large enterprises in their growth journey.

📋 Description

• Manage and scale a complex book of business • Develop quarterly strategic action plans against core metrics and role expectations • Own and provide accountability for complex, higher-touch customers • Segment customers by risk and growth, develop churn-mitigation tactics, and collaborate cross-functionally to maximize growth • Maintain accurate forecasting notes, including mitigation and outreach plans, for customers renewing within six months • Engage customers regularly by scheduled and ad hoc phone calls • Address customers’ advanced technical needs by connecting them with appropriate internal resources • Define success criteria and plans with customers to achieve their goals • Identify and cultivate opportunities to expand use of HubSpot products and professional services • Monitor customer health and create risk-mitigation plans • Build relationships with customer decision-makers and stakeholders • Collaborate with HubSpot teams to drive adoption and successful renewals • Mentor new team members • Develop team best practices to improve process quality, effectiveness, and efficiency

🎯 Requirements

• Relevant experience managing, nurturing, and scaling customer relationships in a quota- or retention-carrying role • Experience handling accounts of varying complexity, including Mid-Market and Corporate customers with multiple stakeholders • Ability to forecast retention risks and implement mitigation strategies • Ability to navigate complex organizational structures and build relationships with champions, senior executives, and C-suite stakeholders • Experience preparing for and leading executive business reviews • Exceptional verbal and written communication skills • Strong organization, attention to detail, and prioritization skills • Ability to collaborate cross-functionally with Sales, Support, and leadership • Desire and ability to acquire and transfer new knowledge and skills • Comfort adapting to new technologies and staying current with AI • 3+ years of Customer Success Management/Book of Business ownership • Resume must be submitted in English

🏖️ Benefits

• Career advancement opportunities • Skill enhancement and performance-driven progression pathway • Flexible work arrangements • In-person team and peer connection opportunities • Disability accommodations and alternative travel arrangements • AI-assisted screening with human hiring decisions