Customer Success Manager

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November 10

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Hubtype

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SaaS • Enterprise • Artificial Intelligence

Hubtype is a company that offers an enterprise-grade chatbot platform designed to enhance customer service experiences. It provides automation tools that go beyond text-based AI by incorporating interactive elements to automate customer service processes. Their platform features a no-code, drag-and-drop chatbot builder, an analytics suite for messaging, and integration capabilities with existing tech stacks like CRM and AI systems. Hubtype emphasizes security with end-to-end encryption and ISO 27001 certification, and their solutions aim to increase customer satisfaction and efficiency for businesses across various industries.

11 - 50 employees

☁️ SaaS

🏢 Enterprise

🤖 Artificial Intelligence

💰 $1.6M Seed Round on 2019-05

📋 Description

• Build and Grow Client Relationships – Act as the strategic partner for key accounts, understanding their goals and ensuring Hubtype consistently delivers measurable value. Drive satisfaction, trust, and retention by being proactive and responsive to client needs. • Lead Onboarding and Client Enablement – Oversee the full onboarding journey, from implementation to user training, ensuring clients are set up for success and empowered to leverage Hubtype’s platform effectively. • Drive Account Growth and Renewals – Manage renewals and identify data-driven opportunities for upselling and cross-selling that align with client objectives, contributing directly to revenue growth and long-term partnerships. • Champion Innovation and Process Excellence – Collaborate cross-functionally to surface customer insights that inform product improvements, while continuously refining customer success processes to elevate the overall experience. • Ensure Operational Excellence – Maintain accurate account health metrics, coordinate efficiently with internal teams, and manage multiple projects simultaneously to deliver high-impact outcomes for both clients and Hubtype.

🎯 Requirements

• Proven experience in Customer Success or Account Management, preferably in SaaS or a technology organization (2 years at least) • Experience managing enterprise clients and complex implementations. • Track record of improving customer satisfaction, retention, and upsell results. • Strong analytical mindset to interpret KPIs and client data for growth opportunities. • Ability to lead onboarding, training, and adoption initiatives. • Experience optimizing customer success processes. • Knowledge of technology, data analytics, and AI will be highly valued.

🏖️ Benefits

• A role where you'll have lots of room to shine • Working with amazing people from all over the world, with different cultures, experiences and knowledge • 29 days of holiday per year, plus national holidays • Fully remote policy and very flexible working – we trust you to get the work done • 10% personal growth time. At Hubtype you’re expected to dedicate 10% of your time to self-improvement in the way you think it’s best for you. Whether it’s through online courses, side projects or reading books, that’s up to you. • Attractive Benefits & Perks Plan, centered in Learning&Development • Workstation budget for make great work happen at home