Operations Lead – Digital Systems

🕒 February 25

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Human Intelligence

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2026

👥 HR Tech

☁️ SaaS

🤖 Artificial Intelligence

HR Tech • SaaS • Artificial Intelligence

Human Intelligence is a People Data Platform that unifies and governs enterprise people data from systems like Workday, Lattice, Greenhouse, and more. It provides a secure, compliant layer (the MCP server) that enforces database-level permissions, org-aware row-level security, policy management, RBAC, and audit logging so HR, talent, and exec teams can safely integrate people data with AI tools and deploy agents. The platform centralizes warehousing, ingestion, modeling, shared metrics/definitions, and provides pre-built integrations to enable governed natural-language queries and AI-assisted workflows without exposing unauthorized data.

📋 Description

• Run the company operating cadence (OKRs, QBRs, MBRs), dashboards, variance management and reporting. • Build and own the RevOps stack (CRM → Marketing Ops → Success/Support → Billing & Collections) and ensure forecast accuracy. • Implement fit-for-purpose ITIL 4-lite practices (Incident, Change, Problem management, SLAs) and institutionalize DORA/Accelerate metrics. • Lead security & compliance readiness (SOC 2, ISO 27001, NIST CSF) and vendor risk/commercial strategy. • Ensure every new funnel, program or product integrates cleanly into our architecture (intake → design → test → launch → hypercare) and build a high-performing operations org (RevOps, ServiceOps, Data, Automation).

🎯 Requirements

• Minimum 2+ years’ experience in operations, RevOps, or technical program leadership in AI/tech services or SaaS environments, with proven outcomes. • Direct experience building RevOps stacks, service-management practices, and measurable OKR frameworks. • Fluency in security & compliance frameworks (SOC 2, ISO 27001, NIST CSF) and vendor risk management; strong executive communication. • Advanced Experience using GHL (GoHighLevel) CRM.

🏖️ Benefits

• Base Salary: USD $1,000–$1,500 per month (experience-based). • Performance incentives: Per project/ brand/ funnel • Equity / long-term incentive plan negotiable for the right candidate. • Independent Contractor status only. Payment in USD via bank direct deposit. Invoicing monthly. No employee benefits; paid time off available for strong performance and exceeding KPIs.