Business Intelligence Lead – CAHPS & HOS Analytics

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🏄 California, Illinois, +2 more states – Remote

🏄 California – Remote 🌽 Illinois – Remote 🦬 Montana – Remote 🗿 South Dakota – Remote

💵 $117.6k - $161.7k / year

⏰ Full Time

🟠 Senior

📚 Business Intelligence Analyst

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Humana

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1961

⚕️ Healthcare Insurance

Healthcare Insurance

Humana is a healthcare company dedicated to making a positive impact on the health of individuals, communities, and the healthcare system as a whole. With a focus on putting health first, Humana serves a diverse range of populations, including seniors and the military, providing Medicare Advantage HMO, PPO, and PFFS plans. Humana is committed to fostering a culture of belonging and mutual respect, offering competitive and flexible benefits to ensure the financial security of its employees and their families. The company prides itself on creating an inclusive workplace where everyone has the opportunity to succeed.

📋 Description

• Enables fast, reliable visibility into CAHPS & HOS performance by operating the internal intelligence service • Solves complex business problems and issues by designing and maintaining standardized reporting, metrics, and visualizations at both contract and member levels • Ensures that the right signals are visible, accessible, and actionable for survey results, leading indicators, and member risk modeling • Provides daily and weekly dashboards, rapid ad hoc analysis, and alerting on meaningful shifts • Works on problems of diverse scope and complexity ranging from moderate to substantial • Responsible for selecting and leveraging tools, technologies, applications, and practices to collect, integrate, analyze, and present survey and performance data • Advises Stars leadership and other stakeholders to develop strategies focused on survey performance, member experience, and risk modeling

🎯 Requirements

• Bachelor's degree and 5+ years of technical experience in business intelligence, analytics, or survey data analysis • 2 or more years of project leadership experience • Advanced experience in dashboard development, reporting automation, and working with big and complex data sets • Experience analyzing data to solve a wide variety of business problems and creating data visualizations that drive strategic direction • Proven ability to work with cross-functional teams and translate requirements between business, project management and technical projects or programs • Expertise with BI tools such as Power BI or Tableau • Demonstrated ability to streamline data operations and reduce manual effort through automation • Proficiency in verbal/written communication to senior and executive leadership • Must be passionate about contributing to an organization focused on continuously improving consumer experiences.

🏖️ Benefits

• Medical, dental and vision benefits • 401(k) retirement savings plan • Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave) • Short-term and long-term disability • Life insurance • Other opportunities