Care Management Support Professional 1, SDOH Coordinator

🕒 June 16

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Logo of Humana

Humana

10,000+ employees

Founded 1961

⚕️ Healthcare Insurance

Healthcare Insurance

Humana is a healthcare company dedicated to making a positive impact on the health of individuals, communities, and the healthcare system as a whole. With a focus on putting health first, Humana serves a diverse range of populations, including seniors and the military, providing Medicare Advantage HMO, PPO, and PFFS plans. Humana is committed to fostering a culture of belonging and mutual respect, offering competitive and flexible benefits to ensure the financial security of its employees and their families. The company prides itself on creating an inclusive workplace where everyone has the opportunity to succeed.

📋 Description

• Find community-based support to meet enrollees' housing, transportation, food insecurity, education, and employment needs, in addition to other SDOH needs. • Support Care Managers and Community Health Workers to find appropriate community housing resources and to address additional SDOH needs. • Liaise among Humana Care Managers, providers, and community-based organizations to coordinate referrals for enrollees to community-based services and programs and to foster integrated efforts among all parties. • Handle calls from Enrollee Services for callers who require resources and who are not participating in Care Management; can refer enrollee to Care Management after initial resource assistance. • Help with health screening process, unable to reach efforts, conduct non-clinical surveys, and offer Care Management services, as needed. • Serve as a key knowledge source for community services and information for enrollees and other Humana associates. • Implement community assessments to identify community resource gaps. • Monitor enrollee compliance with their care plan and provide motivational interviewing to support medication and treatment adherence. • Support enrollees' skills through the provision of culturally appropriate health education and health coaching. • Attend Humana community events to connect with enrollees and provide education on care management services. • Build and maintain relationships with providers and community resources to support enrollee identification and referrals.

🎯 Requirements

• Must reside in the state of Oklahoma • Minimum of 1 year of experience in community outreach, community engagement, public health/community health or healthcare • 3 years of Microsoft technical experience in Word, Excel, Outlook • Decision making skills regarding own work approach/priorities, and work assignments, standards and resources • Must be passionate about contributing to an organization focused on continuously improving consumer experiences • Bachelor's degree preferred • Bilingual preferred • Microsoft Access experience preferred

🏖️ Benefits

• Paid time off • Holidays • Volunteer time and jury duty pay • Recognition pay • 401(k) retirement savings plan with employer match • Tuition assistance • Scholarships for eligible dependents • Parental and caregiver leave • Employee charity matching program • Network Resource Groups (NRGs) • Career development opportunities

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