Customer Success Agent

🔥 18 hours ago

🇺🇸 United States – Remote

💵 $48.9k - $66.2k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Humana

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1961

⚕️ Healthcare Insurance

Healthcare Insurance

Humana is a healthcare company dedicated to making a positive impact on the health of individuals, communities, and the healthcare system as a whole. With a focus on putting health first, Humana serves a diverse range of populations, including seniors and the military, providing Medicare Advantage HMO, PPO, and PFFS plans. Humana is committed to fostering a culture of belonging and mutual respect, offering competitive and flexible benefits to ensure the financial security of its employees and their families. The company prides itself on creating an inclusive workplace where everyone has the opportunity to succeed.

📋 Description

• Deliver a high level of professionalism, empathy, and compliance with every inbound and outbound customer interaction • Actively listen to identify customer needs and provide clear guidance on available plans, benefits, resources, and services across multiple carriers • Clearly explain plan benefits, coverage details, claims-related questions, and carrier communications in a way that is easy to understand • Ask thoughtful, compliant questions to uncover broader customer needs, including social or situational factors that may impact healthcare decisions • Support customer retention and satisfaction by helping customers navigate complex Medicare decisions and resolve issues efficiently • Partner with sales, service, and carrier teams to resolve issues related to enrollment, disenrollment, eligibility, and plan changes • Provide feedback and insights to support continuous improvement, test-and-learn efforts, and proactive outreach initiatives

🎯 Requirements

• Active resident Health Insurance License for your state of residence • 2+ years of experience working in a virtual or remote environment • Ability to work flexible schedules, including overtime, nights, and weekends as business needs require • 2+ years of professional experience navigating multiple computer systems, tools, and screens simultaneously • 2+ years of Medicare customer service and/or Medicare sales experience • Demonstrated ability to understand, explain, and compare Medicare plans and benefits across multiple carriers • Proven ability to support Medicare-eligible and dual-eligible customers with empathy, clarity, and compliance • Bilingual in English/Spanish a PLUS (Must be able to speak, read and write in both languages without limitations or assistance)

🏖️ Benefits

• Health benefits effective day 1 • Paid time off, holidays, volunteer time and jury duty pay • Recognition pay • 401(k) retirement savings plan with employer match • Tuition assistance • Scholarships for eligible dependents • Parental and caregiver leave • Employee charity matching program • Network Resource Groups (NRGs) • Career development opportunities