Inbound Contact Representative

🕒 Yesterday

🇺🇸 United States – Remote

💵 $39k - $49.4k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

✨ Representative

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Humana

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1961

⚕️ Healthcare Insurance

Healthcare Insurance

Humana is a healthcare company dedicated to making a positive impact on the health of individuals, communities, and the healthcare system as a whole. With a focus on putting health first, Humana serves a diverse range of populations, including seniors and the military, providing Medicare Advantage HMO, PPO, and PFFS plans. Humana is committed to fostering a culture of belonging and mutual respect, offering competitive and flexible benefits to ensure the financial security of its employees and their families. The company prides itself on creating an inclusive workplace where everyone has the opportunity to succeed.

📋 Description

• represent the company by addressing incoming telephone, digital, or written inquiries • perform varied activities and moderately complex administrative/operational/customer support assignments • address customer needs which may include complex benefit questions, resolving issues, and educating providers • record details of inquiries, comments or complaints, transactions or interactions and take action in accordance to it • escalate unresolved and pending customer grievances

🎯 Requirements

• 2 years of customer service experience • Strong customer service orientation • Strong attention to detail • Strong typing and computer navigation skills • Ability to manage multiple or competing priorities, including use of multiple computer applications simultaneously • Effective verbal and listening communication skills • Must be passionate about contributing to an organization focused on continuously improving consumer experiences • Associate's or Bachelor's Degree • Previous inbound call center or related customer service experience • Healthcare experience

🏖️ Benefits

• medical, dental and vision benefits • 401(k) retirement savings plan • time off (including paid time off, company and personal holidays, paid parental and caregiver leave) • short-term and long-term disability • life insurance