Inbound Contacts Representative

🔥 1 minute ago

🐊 Florida, New Jersey, +3 more states – Remote

🐊 Florida – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote

💵 $39k - $49.4k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

✨ Representative

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Humana

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1961

⚕️ Healthcare Insurance

Healthcare Insurance

Humana is a healthcare company dedicated to making a positive impact on the health of individuals, communities, and the healthcare system as a whole. With a focus on putting health first, Humana serves a diverse range of populations, including seniors and the military, providing Medicare Advantage HMO, PPO, and PFFS plans. Humana is committed to fostering a culture of belonging and mutual respect, offering competitive and flexible benefits to ensure the financial security of its employees and their families. The company prides itself on creating an inclusive workplace where everyone has the opportunity to succeed.

📋 Description

• Handle 40+ inbound calls daily from members and providers in a back-to-back call center environment • Address multiple members and provider needs, including benefit questions, service issues, and general inquiries • Escalate unresolved and pending customer grievances • Document all interactions, actions taken, and outcomes in internal systems • Resolve routine to moderately complex issues by following established guidelines and workflows • Identify issues requiring escalation and ensure handoff to the appropriate teams • Meet quality, productivity, and customer experience expectations

🎯 Requirements

• Minimum 2 years of customer service experience • Must reside in the Central or Eastern Time Zone • Experience documenting customer issues in detail • Experience assessing support requests in multiple systems simultaneously and escalating based on severity • Experience interpreting and responding to customer requests • Experience excelling within performance-focused settings • Associate or bachelor's Degree (preferred) • Previous inbound call center experience (preferred) • Healthcare or insurance industry experience (preferred)

🏖️ Benefits

• medical, dental and vision benefits • 401(k) retirement savings plan • time off (including paid time off, company and personal holidays, paid parental and caregiver leave) • short-term and long-term disability • life insurance