Medicare Call Center Representative

🔥 8 minutes ago

🐎 Kentucky, North Carolina, +3 more states – Remote

🐎 Kentucky – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote

💵 $19 - $20 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Humana

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1961

⚕️ Healthcare Insurance

Healthcare Insurance

Humana is a healthcare company dedicated to making a positive impact on the health of individuals, communities, and the healthcare system as a whole. With a focus on putting health first, Humana serves a diverse range of populations, including seniors and the military, providing Medicare Advantage HMO, PPO, and PFFS plans. Humana is committed to fostering a culture of belonging and mutual respect, offering competitive and flexible benefits to ensure the financial security of its employees and their families. The company prides itself on creating an inclusive workplace where everyone has the opportunity to succeed.

📋 Description

• represent Humana by addressing incoming telephone, digital, or written inquiries • perform varied activities and moderately complex administrative / operational / customer support assignments • handle 40+ inbound calls daily from our members in a fast-paced inbound call center environment • educate members on complex benefits questions and resolve issues • accurately record details of inquiries, comments or complaints, transactions or interactions

🎯 Requirements

• minimum of 2 years of customer service experience • demonstrated experience with providing strong customer service, using effective communications skills and strong attention to detail • prior experience managing multiple or competing priorities, including use of multiple computer applications and systems simultaneously • proficient with Microsoft Office applications, particularly Outlook and Teams • bilingual in Spanish and English (preferred)

🏖️ Benefits

• medical, dental and vision benefits • 401(k) retirement savings plan • time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave) • short-term and long-term disability • life insurance