Humana
10,000+ employees
Founded 1961
⚕️ Healthcare Insurance
Healthcare Insurance
Humana is a healthcare company dedicated to making a positive impact on the health of individuals, communities, and the healthcare system as a whole. With a focus on putting health first, Humana serves a diverse range of populations, including seniors and the military, providing Medicare Advantage HMO, PPO, and PFFS plans. Humana is committed to fostering a culture of belonging and mutual respect, offering competitive and flexible benefits to ensure the financial security of its employees and their families. The company prides itself on creating an inclusive workplace where everyone has the opportunity to succeed.
Program Delivery Lead – Patient Experience Enablement
🕒 3 days ago
🏄 California, Illinois, +2 more states – Remote
💵 $115.2k - $158.4k / year
⏰ Full Time
🟠 Senior
🦅 H1B Visa Sponsor
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Humana
10,000+ employees
Founded 1961
⚕️ Healthcare Insurance
Healthcare Insurance
Humana is a healthcare company dedicated to making a positive impact on the health of individuals, communities, and the healthcare system as a whole. With a focus on putting health first, Humana serves a diverse range of populations, including seniors and the military, providing Medicare Advantage HMO, PPO, and PFFS plans. Humana is committed to fostering a culture of belonging and mutual respect, offering competitive and flexible benefits to ensure the financial security of its employees and their families. The company prides itself on creating an inclusive workplace where everyone has the opportunity to succeed.
📋 Description
• Own and evolve the insight-to-action strategy, defining how insights are translated into consistent, measurable action across the enterprise • Design and scale closed-loop feedback frameworks that enable consistent action across markets and provider partners • Establish reporting and visibility standards, including dashboards, metrics, and activation expectations • Align insight activation with market, provider, and Stars priorities to maximize business impact • Drive adoption, accountability, and behavior change across stakeholders through clear processes and engagement • Measure effectiveness of insight activation and continuously refine approaches to improve outcomes
🎯 Requirements
• Bachelor’s degree in business, healthcare, analytics, or any field • 7+ years of experience in strategy, operations, program management, or experience enablement • Experience defining and operationalizing strategies that drive business outcomes • Strong stakeholder management and cross-functional leadership skills • Experience with performance measurement and continuous improvement • Preferred Qualifications: Experience in healthcare, patient experience, or Stars programs (e.g., CAHPS, HOS) • Experience building or scaling closed-loop feedback or insight activation models • Master’s degree
🏖️ Benefits
• medical, dental and vision benefits • 401(k) retirement savings plan • time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave) • short-term and long-term disability • life insurance
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