Business Analyst

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🕒 April 1

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HumanIT Digital Consulting

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

🤝 B2B

🎯 Recruiter

B2B • Recruitment

HumanIT Digital Consulting is a human-centered digital consulting and talent services firm that helps organizations find, onboard and grow people while delivering digital transformation and IT-related consulting. The company emphasizes people-first values and offers services to both jobseekers and hiring companies across offices in Portugal and Switzerland. HumanIT positions itself as a partner for businesses seeking human talent and for professionals seeking career opportunities in digital and IT roles.

📋 Description

• Lead the continuous improvement agenda across operations • Define vision, governance, and roadmap for operational excellence initiatives • Own and steer the end-to-end Frontline Fixes Program • Ensure clear direction, strong governance, structured roadmap, and measurable impact • Design and lead structured frontline forums to capture agent feedback • Translate frontline insights into well-defined problem statements • Embed a scalable continuous improvement framework • Convert priorities into actionable backlogs and balance quick wins with strategic change • Drive stakeholder alignment, adoption, and long-term cultural change

🎯 Requirements

• 4+ years of experience in Operational Excellence, Business Analysis, or relevant operational roles • Proven track record leading end-to-end process improvement initiatives with measurable business impact • Strong ownership mindset with ability to independently identify opportunities, define solutions, and drive execution • Demonstrated experience in stakeholder management and cross-functional alignment across Operations, Product, and Technology • Ability to translate complex business challenges into structured problem statements and actionable roadmaps • Data-driven approach with strong analytical and problem-solving skills • Proactive and hands-on attitude with confidence to challenge the status quo and drive change • Experience working in agile environments and leading or collaborating with cross-functional teams or squads • Fluency in English (B2 Upper Intermediate minimum)

🏖️ Benefits

• Full remote flexibility • Opportunity to embed a culture of continuous improvement • Leadership role in a major telecom provider