Epic ASAP Analyst, Contractor

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Hummingbird Healthcare

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚕️ Healthcare Insurance

☁️ SaaS

🏢 Enterprise

Healthcare Insurance • SaaS • Enterprise

Hummingbird Healthcare is a company focused on transforming patient access and experience in healthcare systems. By leveraging technology and optimizing processes, Hummingbird helps healthcare providers enhance patient care through standardized, centralized, and anticipatory service models. They offer services including Patient Access as a Service and Epic as a Service, aiming to remove friction in healthcare access and provide personalized experiences for patients and providers. Founded with the belief that healthcare systems should be unburdened, Hummingbird strives to align and manage technology, people, and processes to enable exceptional patient care. With a senior leadership team knowledgeable in operations, patient access, and technology, Hummingbird Healthcare is dedicated to making a significant impact in the healthcare industry.

📋 Description

• Act as an extension of a client’s Epic team , supporting day-to-day stability and continuous improvement in Epic’s Bridges Interfaces application. • Triage and resolve incoming tickets: clarify the issue, reproduce it when needed, determine urgency/impact, and move it through to resolution. • Handle break-fix work by troubleshooting interface failures, transmission errors, and mapping issues, identifying root cause, and implementing safe, well-tested fixes. • Deliver small optimization projects that improve reliability, reduce friction, and help the client’s teams work more effectively. • Translate requests into clear, testable requirements —confirming what success looks like before you build. • Configure/update Epic build within your specialty area, following standards and keeping documentation clean and traceable. • Plan and execute appropriate testing (unit/integrated/regression as needed), validate outcomes, and ensure fixes don’t create downstream issues. • Communicate clearly and consistently with client stakeholders and internal teammates: status, timelines, risks, tradeoffs, and next steps. • Escalate when risk, complexity, or impact crosses thresholds—and bring recommended options, not just problems. • Lead ambiguous troubleshooting, anticipate dependencies, drive prioritization, and mentor others to strengthen ticket quality, root-cause analysis, and delivery practices.

🎯 Requirements

• Epic-certified and experienced ASAP Analyst • 6-month contract • 40 hours/week, W2 Hourly • Current Epic certification in ASAP

🏖️ Benefits

• Certification requirements • Experience: 2+ years delivering scoped ASAP analyst work end-to-end—problem solving, requirements gathering, testing, and solution implementation. • Deep specialization in ASAP and interest in growing into areas within Epic. • Strong problem-solving skills: you can frame ambiguous issues into clear problem statements and practical paths forward. • Comfort working across systems, data, and stakeholder inputs to find what’s true and what needs to change. • Strong written and verbal communication—you can explain your reasoning and adapt your message to your audience. • A quality-first mindset: you care about testing, documentation, and building things that hold up in the real world. • Ownership and reliability: you follow through, flag risk early, and ask for help when you need it. • Nice to Have Experience leading cross-functional workstreams, mentoring others, or improving team standards/methods (especially for Senior roles). • Experience in regulated or highly controlled environments where consistency and traceability matter. • Experience with structured delivery practices (requirements traceability, change control, test planning, release readiness).