Support Specialist, Bilingual Mandarin

🕒 Yesterday

🤠 Texas – Remote

🤠 Texas – Remote

💵 $17 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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HungerRush

WebsiteLinkedInAll Job Openings

501 - 1000 employees

☁️ SaaS

🔧 Hardware

🤝 B2B

SaaS • Hardware • B2B

HungerRush is an all-in-one restaurant technology provider that offers a cloud-based POS platform along with integrated online ordering, payment processing, marketing and loyalty tools, delivery and curbside management, restaurant-grade hardware, and AI-driven voice/text ordering. The company builds software and hardware solutions to streamline restaurant operations, improve guest experience, and drive repeat business for multi-location and franchise operators.

📋 Description

• Take inbound calls from either the customer or the restaurant. • Make outbound calls to customers or restaurants to follow up on acknowledgement errors. • Manage incoming tickets generated from email or text via CRM (customer relationship management portal). • Return calls for any voicemails that a ticket is generated for. • Minor troubleshooting product or service problems reported by the customer or the restaurant. • Route calls / tickets to appropriate channels if necessary. • Facilitate and document accurate correspondence between the restaurant and customers. • Miscellaneous clerical duties.

🎯 Requirements

• Minimum – High school diploma (or Equivalent) • Fluent in English • Fluent in Mandarin • Must be available for evening and weekend shifts • Effective written and verbal communication skills • Strong critical thinking / problem solving skills • Efficient in operating a computer in a Windows based environment • Call Center Experience a plus • Food Industry Experience a plus • Self-directed / self-motivated