Account Manager – E-commerce

🕒 4 days ago

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Hustler Marketing

WebsiteLinkedInAll Job Openings

51 - 200 employees

🛍️ eCommerce

☁️ SaaS

eCommerce • Marketing • SaaS

Hustler Marketing is an award-winning email marketing agency specializing in driving brand growth for eCommerce businesses. They offer comprehensive services, including email marketing, SMS marketing, and User-Generated Content (UGC) ads, focusing on improving key metrics like Click-through Rates, Open Rates, and Customer Lifetime Value. The agency prides itself on a data-driven approach, strategic email list growth, and a commitment to delivering high ROI for over 350 brands. Hustler Marketing is recognized for their innovative strategies, particularly in retention marketing, and for their adaptability to different email marketing platforms. They emphasize personalized service by assigning account managers to a maximum of three clients, ensuring focused attention and tailored strategies. The agency also explores ad buying and conversion rate optimization, ensuring a holistic approach to marketing that integrates customer acquisition with retention.

📋 Description

• The main purpose of the Account Manager is to manage their assigned clients and their stores by planning, briefing, monitoring, and executing marketing campaigns aimed at driving conversions and sales. • This includes managing, overseeing, and taking charge of the client-agency relationship for all the clients that have been assigned to you. • It also includes developing and executing marketing strategies, handling client communications, writing client reports, and communicating the client’s marketing needs to other team members. • Your goal as an Account Manager is to assist your clients in meeting their revenue goals using the products and services of our company. • The Account Manager will report directly to the Head of Account Managers, the Account Managers’ Leads, and the Service Director while working collaboratively with other departments. • The primary mission of our Account Manager is to be in charge of maintaining a good relationship with your assigned clients while ensuring that our products and services are bringing results for our clients. • This will include coming up with innovative ideas for clients’ marketing campaigns, monitoring the performance of such marketing campaigns, and keeping an open channel of productive and fruitful communication with our clients. • You will also be responsible for leading teams consisting of professional Copywriters, Designers, and Account Managers’ Associates to ensure that your assigned clients’ marketing campaigns are executed smoothly. • Regularly reporting on the performance of the email marketing campaigns for your assigned clients, including reporting on aspects like revenue from email marketing, best-performing campaigns, results from A/B testing, and the measures taken to improve and optimize client revenue.

🎯 Requirements

• At least 12 months of experience working in a digital marketing role, together with at least 6 months of working experience in an email marketing field (Preference will be given to candidates who have worked with remote teams and team members from different countries or have any account management or agency experience) • A proven track record of achieving success in a leadership role is a must, especially leading a team of creatives to deliver quality work that meets the needs of clients • Must have the ability to work independently without compromising on work standards • Must be highly accountable, responsive, and have an excellent ability to meet deadlines • Great aptitude for working with people, problem-solving, and thinking critically / analytically, as these skills are essential for meeting the needs of our clients and resolving any issues or queries • Possesses a growth and results-driven mindset, and can handle and implement constructive criticism • Any remote work experience is a major advantage • Excellent interpersonal skills to clearly and effectively communicate with clients as well as marketing professionals in our Service Department • Must possess great problem-solving skills as it is essential for working with clients and resolving any queries, complaints, or issues • Must have the ability to learn and adapt quickly, and possess excellent time management skills and high levels of focus, productivity, and efficiency • Any knowledge or experience with email marketing, e-commerce, or Klaviyo is a huge plus • Familiarity with working autonomously and managing your time (remote work experience is a plus) • Must be available and responsive during office hours (Mondays to Fridays between 3-6 PM BCN time) • Must consistently work 30-35 hours per week (i.e, 140 hours per month) • Must have a stable internet connection and a laptop or PC, as well as be able to attend virtual video conferences • Excellent verbal and written communication skills in English. You must be fluent in English, although English doesn't have to be your native language • Being open to receiving feedback and constructive criticism and improving on it, as well as giving feedback of similar nature productively to your team