Design Team Lead – Ecommerce

🔥 0 minutes ago

🇨🇷 Costa Rica – Remote

⏰ Full Time

🟠 Senior

🛍️ E-commerce

👻 Ghost score 25%

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Hustler Marketing

WebsiteLinkedInAll Job Openings

51 - 200 employees

🛍️ eCommerce

📣 Marketing

☁️ SaaS

eCommerce • Marketing • SaaS

Hustler Marketing is an award-winning email marketing agency specializing in driving brand growth for eCommerce businesses. They offer comprehensive services, including email marketing, SMS marketing, and User-Generated Content (UGC) ads, focusing on improving key metrics like Click-through Rates, Open Rates, and Customer Lifetime Value. The agency prides itself on a data-driven approach, strategic email list growth, and a commitment to delivering high ROI for over 350 brands. Hustler Marketing is recognized for their innovative strategies, particularly in retention marketing, and for their adaptability to different email marketing platforms. They emphasize personalized service by assigning account managers to a maximum of three clients, ensuring focused attention and tailored strategies. The agency also explores ad buying and conversion rate optimization, ensuring a holistic approach to marketing that integrates customer acquisition with retention.

📋 Description

• Run the day-to-day work of the Design Team • Maintain high design standards across client work • Review design work before it reaches Account Managers or clients and provide actionable feedback • Diagnose issues involving hierarchy, contrast, calls to action, image-to-text balance, and mobile performance • Advise Account Managers on campaign visual requirements and push back on inadequate briefs • Design directly when workload requires • Maintain consistency across client brands, niches, and visual identities • Set standards for email and SMS campaigns, ad images, GIFs, and short video assets • Distribute and organise the team's weekly workload • Reorganise the queue when priorities change, team members are unavailable, or clients add urgent work • Monitor workload balance and prevent missed deadlines • Act as the first point of contact for blockers • Ensure client-account design targets are met • Run group calls and regular one-to-ones • Collect, address, and communicate responses to team suggestions and concerns • Mentor designers and support skill development • Onboard new designers • Connect Design with other service teams through workshops, tutorials, and documentation • Run training and skill-building sessions • Improve workflows, handoffs, and communication • Write and maintain team documentation • Track Figma updates and adopt useful features • Monitor design and email marketing trends • Share industry best practices with the Service Director and team • Complete projects delegated by the Service Director • Report to the Service Director and collaborate with Account Managers and other Hustler Marketing departments

🎯 Requirements

• At least 5 years of experience as a graphic designer, with a minimum of 3 years in email marketing design • Expert-level Figma skills, including building and working from component libraries • Working knowledge of the Adobe Creative Suite or Affinity • Experience producing ad images, animated GIFs, and short video edits • An established portfolio showing on-brand, effective design work for a range of clients, stores, and niches • Experience leading, mentoring, or coordinating other designers • Ability to review design work and give written feedback that is specific and actionable • Ability to distribute and reorganise a team's weekly workload, including at short notice • Basic understanding of web design and landing pages is a plus • Experience with Klaviyo or a comparable email marketing platform is a plus • Comfortable with Slack, Asana, Hubstaff, Google Workspace, and Figma • Fluent written and spoken English • Remote work experience, ideally with a team spread across time zones • Available and responsive during office hours, Monday to Friday between 3 and 6 PM Barcelona time • Consistently working 30 to 35 hours per week, or 140 hours per month • Stable internet connection, laptop or PC, and ability to join video calls

🏖️ Benefits

• Fixed-rate monthly salary paid in USD • Performance reviews every 9 to 12 months, with the first one after 3 to 6 months