Client Success Manager

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Huzzle.com

WebsiteLinkedInAll Job Openings

51 - 200 employees

🎯 Recruiter

👥 HR Tech

☁️ SaaS

💰 $1.8M Pre Seed Round - Huzzle on 2024-04

Recruitment • HR Tech • SaaS

Huzzle. com is an AI-native hiring platform that connects companies with pre-vetted, remote talent—especially sales and go-to-market roles—through a streamlined sourcing, interviewing, hiring, and payroll workflow. The platform uses AI-driven candidate search and automated interviews (with expert review) to surface high-quality candidates quickly, then handles contracts, onboarding, and cross-border payroll and compliance so employers can hire globally in days. It also offers a candidate-facing experience that matches applicants to remote roles after a single 20-minute interview and provides a curated talent marketplace.

📋 Description

• Act as the primary point of contact for a portfolio of enterprise client accounts. • Manage day-to-day client relationships, requests, and ongoing communications. • Handle escalations and disputes (notice periods, conduct issues, client concerns) with sound judgement and professionalism. • Manage client communication regarding billing, service delivery, account performance, and operational updates. • Coordinate closely with Payroll, Talent Success, Recruitment, and Operations teams. • Proactively monitor client health, identifying risks before they become larger issues. • Build trusted client relationships so potential issues are surfaced early and resolved quickly. • Ensure an excellent customer experience while balancing client and internal business needs.

🎯 Requirements

• 2+ years of Customer Success, Account Management, Client Success, Customer Experience, or Account Executive experience • Excellent written and verbal English communication skills • Experience managing multiple client accounts simultaneously • Strong stakeholder management and relationship-building abilities • Comfortable handling difficult conversations and resolving escalations professionally • Experienced handling 20+ client accounts • Highly organised with excellent attention to detail • Able to work independently in a fast-paced remote environment • Strong commercial awareness and problem-solving skills • Nice-to-Haves • Previous experience within a recruitment, staffing, or talent solutions business • Experience working with enterprise or B2B clients • Familiarity with CRM systems (HubSpot, Salesforce, or similar) • Experience collaborating with payroll or operational teams

🏖️ Benefits

• 🌍 Fully remote work from anywhere • 🌴 Flexible paid time off • 💻 Work with a global, high-performing team • 📈 Fast career progression with opportunities to grow as the company scales • 🚀 High ownership and autonomy—you'll make a real impact from day one • 🤝 Collaborative startup environment where your ideas are encouraged • 🧠 Exposure to AI, recruitment technology, and fast-growing startups • 💰 Competitive compensation