Customer Service Manager

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Huzzle.com

WebsiteLinkedInAll Job Openings

51 - 200 employees

🎯 Recruiter

👥 HR Tech

☁️ SaaS

💰 $1.8M Pre Seed Round - Huzzle on 2024-04

Recruitment • HR Tech • SaaS

Huzzle. com is an AI-native hiring platform that connects companies with pre-vetted, remote talent—especially sales and go-to-market roles—through a streamlined sourcing, interviewing, hiring, and payroll workflow. The platform uses AI-driven candidate search and automated interviews (with expert review) to surface high-quality candidates quickly, then handles contracts, onboarding, and cross-border payroll and compliance so employers can hire globally in days. It also offers a candidate-facing experience that matches applicants to remote roles after a single 20-minute interview and provides a curated talent marketplace.

📋 Description

• - Lead, coach, and develop customer service representatives to achieve individual and collective performance goals. • - Manage daily customer support operations across email, chat, phone, and ticketing systems. • - Monitor and report on key performance indicators (KPIs), including response times, CSAT scores, and service quality. • - Develop and implement customer service policies, standard operating procedures, and best practices. • - Handle escalated customer concerns directly to ensure professional and timely resolution. • - Collaborate with sales, operations, and product teams to voice customer feedback and drive product improvements. • - Analyze customer data and trends to identify opportunities for process optimization. • - Conduct regular performance reviews, training sessions, and ongoing coaching initiatives. • - Ensure service standards and company policies are consistently maintained across the department.

🎯 Requirements

• - 3+ years of experience in customer service, customer support, or customer success roles. • - Proven leadership or team management experience. • - Excellent verbal and written English communication skills. • - Proficiency with CRM and customer support platforms (e.g., Zendesk, HubSpot, Salesforce, or Freshdesk). • - Strong problem-solving and conflict-resolution abilities. • - Ability to manage multiple priorities in a fast-paced, remote environment. • - Strong analytical skills with the ability to translate data into actionable insights. • - A reliable high-speed internet connection and a professional remote work setup. • Nice-to-Haves • - Experience working with international customers and diverse time zones. • - Familiarity with help center documentation and knowledge base management. • - Experience in a high-growth startup or scaling tech environment.

🏖️ Benefits

• 💰 Competitive salary based on experience • 🌎 Fully remote role with a flexible work environment • 🚀 Work with a growing logistics company in a high-demand industry • 📈 Long-term career growth with operational and customer success exposure • 🎯 Hands-on role with real impact on day-to-day business operations