Customer Success Manager – Events Services

🕒 September 10

🌐 Brazil, Peru, +4 more countries – Remote

🇧🇷 Brazil – Remote 🇵🇪 Peru – Remote 🇲🇽 Mexico – Remote 🇦🇷 Argentina – Remote 🇨🇴 Colombia – Remote 🇻🇪 Venezuela – Remote

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 23%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Huzzle.com

WebsiteLinkedInAll Job Openings

51 - 200 employees

🎯 Recruiter

👥 HR Tech

☁️ SaaS

💰 $1.8M Pre Seed Round - Huzzle on 2024-04

Recruitment • HR Tech • SaaS

Huzzle. com is an AI-native hiring platform that connects companies with pre-vetted, remote talent—especially sales and go-to-market roles—through a streamlined sourcing, interviewing, hiring, and payroll workflow. The platform uses AI-driven candidate search and automated interviews (with expert review) to surface high-quality candidates quickly, then handles contracts, onboarding, and cross-border payroll and compliance so employers can hire globally in days. It also offers a candidate-facing experience that matches applicants to remote roles after a single 20-minute interview and provides a curated talent marketplace.

📋 Description

• Lead new customers through a seamless setup process, ensuring 100% completion of onboarding milestones within the first 30 days. • Develop tailored success plans for a portfolio of key accounts, guiding 80% of customers to meet critical milestones within their first 90 days. • Serve as a product expert, providing ongoing enablement to ensure at least 90% of customers are leveraging key platform features. • Identify upselling and expansion opportunities to achieve a monthly net revenue retention (NRR) of 9.2% or higher. • Act as the voice of the customer, resolving escalated tickets within 48 hours and maintaining a monthly customer retention rate of 99.6% or higher. • Drive brand visibility by securing at least three customer reviews per month and drafting monthly case studies that highlight client wins. • Translate customer pain points into actionable insights for the product team, directly influencing the future of the platform.

🎯 Requirements

• 1+ years of experience in sales, customer success, account management, or client services within a SaaS environment. • Proven track record of building strong B2B relationships and managing a diverse account portfolio. • Technical proficiency with the ability to master complex software and explain it simply to non-technical users. • Ownership mentality with a proactive approach to problem-solving and project management. • Data-driven mindset with experience tracking KPIs and using analytics to drive decision-making. • Excellent verbal and written communication skills. • Deep empathy for the customer experience and the ability to adapt to changing priorities • Experience working in a high-growth startup environment. (Nice-to-have) • Proficiency with CRM tools such as Salesforce or HubSpot. (Nice-to-have) • Experience with dedicated Customer Success platforms like Gainsight or ChurnZero. (Nice-to-have) • Familiarity with established Customer Success methodologies. (Nice-to-have)

🏖️ Benefits

• Fully Remote: Work from anywhere with international teams • Career Growth: Join companies in SaaS and B2B services • Peer Community: Connect with high-performing sales professionals in our network • Ongoing Support: Receive guidance from Huzzle before and after placement • Tailored Compensation: Salaries vary by client and candidate preference — we’ll match you with options that fit your goals