Virtual Assistant, Guest Booking

🕒 May 8

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Huzzle.com

WebsiteLinkedInAll Job Openings

51 - 200 employees

🎯 Recruiter

👥 HR Tech

☁️ SaaS

💰 $1.8M Pre Seed Round - Huzzle on 2024-04

Recruitment • HR Tech • SaaS

Huzzle. com is an AI-native hiring platform that connects companies with pre-vetted, remote talent—especially sales and go-to-market roles—through a streamlined sourcing, interviewing, hiring, and payroll workflow. The platform uses AI-driven candidate search and automated interviews (with expert review) to surface high-quality candidates quickly, then handles contracts, onboarding, and cross-border payroll and compliance so employers can hire globally in days. It also offers a candidate-facing experience that matches applicants to remote roles after a single 20-minute interview and provides a curated talent marketplace.

📋 Description

• Serve as the primary point of contact for guests before, during, and after their stay, ensuring prompt and professional communication across multiple channels. • Manage guest requests including early check-ins, special accommodations, access support, and property-related inquiries. • Handle guest complaints, urgent issues, and after-hours support with professionalism and efficiency. • Coordinate with housekeeping, maintenance teams, local hosts, and on-site hotel staff to resolve operational and guest-related concerns. • Monitor and respond to guest reviews across Airbnb, Booking.com, Expedia, Google Reviews, and other booking platforms. • Manage reservations, calendar availability, and rate synchronization using Guesty and Uplisting. • Oversee listings and inventory across Airbnb, Booking.com, Expedia, and direct booking channels. • Process cancellations, booking amendments, no-shows, and rebooking requests accurately while adhering to company policies. • Prevent overbookings and efficiently manage room and apartment allocations across the portfolio. • Handle OTA disputes, guest claims, and chargeback cases professionally and effectively. • Support pricing optimization and occupancy management using revenue and dynamic pricing tools. • Ensure smooth guest check-ins, turnovers, and day-to-day operational workflows across all properties. • Maintain accurate guest records, reports, reservation documentation, and administrative systems. • Improve and maintain SOPs, operational processes, and automated guest messaging workflows. • Assist with operational improvements and system optimization initiatives to enhance efficiency and guest experience.

🎯 Requirements

• - 2+ years of experience in hospitality, guest relations, or booking management. • - Proven experience managing both hotels/B&Bs and short-term rental properties. • - Advanced hands-on experience with Guesty and Uplisting. • - Strong understanding of OTAs including Airbnb, Booking.com, and Expedia Group. • - Experience handling OTA disputes, cancellations, and guest resolution processes. • - Excellent written and verbal English communication skills. • - Highly organized, proactive, and capable of managing multiple properties independently. • - Comfortable working fully remote while strictly aligning with UK business hours. • - Experience using hotel channel managers such as SiteMinder. • - Familiarity with dynamic pricing tools such as PriceLabs or Beyond Pricing. • - Experience with hospitality automation tools and workflow optimization. • - Background in luxury hospitality, boutique hotels, or premium guest services.

🏖️ Benefits

• 💻 Fully Remote: Work from anywhere with international teams • 🚀 Career Growth: Join companies in SaaS, MarTech, and B2B services • 🤝 Peer Community: Connect with high-performing sales professionals in our network • 🧭 Ongoing Support: Receive guidance from Huzzle before and after placement • 💰 Tailored Compensation: Salaries vary by client and candidate preference — we’ll match you with options that fit your goals