Hyland
B2B • SaaS • Enterprise
Hyland is a company that provides a collaborative community platform for its customers and partners, offering access to resources such as products, solutions, and updates. The platform enables users to share feedback, ask questions, and connect with each other, fostering operational knowledge and organizational value. Hyland Community aims to enhance user experience by facilitating interaction between experts and community members.
Partner Support Associate
Job not on LinkedIn
9 hours ago
Hyland
B2B • SaaS • Enterprise
Hyland is a company that provides a collaborative community platform for its customers and partners, offering access to resources such as products, solutions, and updates. The platform enables users to share feedback, ask questions, and connect with each other, fostering operational knowledge and organizational value. Hyland Community aims to enhance user experience by facilitating interaction between experts and community members.
📋 Description
• Serve as the first point of contact for partner inquiries providing timely and accurate responses • Manage and track partner cases in support systems ensuring issues are resolved within established timelines • Collaborate with internal teams to resolve partner-related challenges • Identify trends in partner feedback to recommend process improvements • Contribute to the creation and maintenance of partner FAQs knowledge base articles and process documentation • Support quarterly partner reviews and reporting by collecting and validating data on partner performance and engagement metrics • Provide support to PBM and TSM teams to manage partner communications
🎯 Requirements
• Bachelor's degree or equivalent experience • 1–3 years of experience in partner support sales operations customer support or a related role (preferably in a SaaS or technology environment) • Microsoft Windows and Office proficient • Good oral and written communications skills • Good organizational multi-tasking and time management skills • Good collaboration skills • Good Microsoft Excel skills • Good facilitation and project management skills • Good interpersonal skills • Good data gathering interviewing and analytical/problem solving skills • Good critical thinking and problem solving skills • Self-motivated with the ability to manage projects to completion with oversight • Good attention to detail • Good ability to influence motivate and mobilize team members and business partners • Good ability to develop and use engaging informative and compelling presentation methodologies • Good ability to handle sensitive information with discretion and tact • Good ability to establish rapport and gain the trust of others
🏖️ Benefits
• Flexible working arrangements • Professional development • Health insurance • Paid time off
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