
1001 - 5000 employees
🤝 B2B
☁️ SaaS
🏢 Enterprise
B2B • SaaS • Enterprise
Hyland is a company that provides a collaborative community platform for its customers and partners, offering access to resources such as products, solutions, and updates. The platform enables users to share feedback, ask questions, and connect with each other, fostering operational knowledge and organizational value. Hyland Community aims to enhance user experience by facilitating interaction between experts and community members.
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1001 - 5000 employees
🤝 B2B
☁️ SaaS
🏢 Enterprise
B2B • SaaS • Enterprise
Hyland is a company that provides a collaborative community platform for its customers and partners, offering access to resources such as products, solutions, and updates. The platform enables users to share feedback, ask questions, and connect with each other, fostering operational knowledge and organizational value. Hyland Community aims to enhance user experience by facilitating interaction between experts and community members.
• Act as the technical lead for complex customer engagements • Apply extensive knowledge of solutions and industry verticals to drive meaningful and impactful outcomes • Lead customer pre-sales meetings • Identify technical requirements and formulate solution strategies aligned with customer needs and business objectives • Create and present demonstrations of proposed solutions to key customer stakeholders • Drive solution validation and executive buy-in • Coordinate with global services to transition key information • Remain actively involved throughout the process to ensure a seamless customer handover experience • Provide technical responses for RFPs • Compose thorough internal documentation reflecting solution strategy activity • Mentor, coach, and train team members • Identify internal efficiencies • Stay current on best practices and market trends • Collaborate with development to support solution enhancements
• Bachelor's degree in a related field such as Management Information Systems or Computer Science, or an equivalent combination of education and experience • Significant experience in technical sales and relevant industry or technology • Ability to thrive in a fast-paced, deadline-driven environment • Experience with Enterprise Content Management (ECM) • Experience with general software implementation methodologies • Ability to develop and deliver engaging, informative, and compelling presentations to diverse technical and non-technical audiences • Strong collaboration and communication skills • Ability to establish rapport, gain stakeholder trust, and drive consensus across all levels of an organization • Experience working with Global System Integrators (GSIs) or in a complex, matrixed partnership or alliance environment • Ability to manage multiple projects to completion with minimal oversight in a self-directed manner • Ability to mentor and coach team members while providing constructive feedback to leadership on technical capabilities • Availability to travel up to 60% to support trade shows, conferences, customer meetings, and events • Commitment to staying current on industry best practices and emerging market trends
• Career development resources • Wellbeing programs • Innovation practices • Inclusive workplace culture • Employee initiatives and giving campaigns • Diverse viewpoints and new ideas
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