Senior Internal Project Manager

🔥 15 hours ago

🇨🇷 Costa Rica – Remote

⏰ Full Time

🟠 Senior

👷‍♀️ Project Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hyland

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

☁️ SaaS

🏢 Enterprise

B2B • SaaS • Enterprise

Hyland is a company that provides a collaborative community platform for its customers and partners, offering access to resources such as products, solutions, and updates. The platform enables users to share feedback, ask questions, and connect with each other, fostering operational knowledge and organizational value. Hyland Community aims to enhance user experience by facilitating interaction between experts and community members.

📋 Description

• Manage service design and service portfolio initiatives through the New Service Introduction (NSI) process from intake through launch and operational transition • Develop and maintain integrated project plans, timelines, dependencies, and milestones for complex service design initiatives • Facilitate project governance activities, stage gate reviews, approvals, and executive decision-making forums • Guide stakeholders through NSI processes, deliverables, and governance requirements • Coordinate cross-functional activities across Service Portfolio Management, Product Management, Service Delivery, Customer Success, Support, Sales, Marketing, Finance, Enablement, and Operations • Partner with Service Portfolio Owners to support development and launch of new or enhanced service offerings • Lead stakeholder meetings using engaging, action-oriented facilitation techniques • Develop communication plans to keep parties informed and engaged throughout the initiative lifecycle • Coordinate launch readiness activities across delivery, support, enablement, operations, marketing, and sales organizations • Ensure operational requirements, roles, processes, tooling, documentation, and training materials are established before launch • Develop executive-level project updates, presentations, and status reports • Track and communicate project health, milestones, risks, and decisions • Identify opportunities to improve service design workflows, governance practices, and stakeholder engagement

🎯 Requirements

• Demonstrated experience managing complex cross-functional projects or programs from initiation through implementation • Experience leading initiatives involving multiple business stakeholders in a matrixed organizational environment • Strong understanding of project management methodologies, governance models, and change management principles • Exceptional organizational skills and ability to manage multiple concurrent initiatives • Strong facilitation, communication, presentation, and stakeholder management skills • Ability to influence without direct authority and drive alignment across diverse stakeholder groups • Strong analytical, critical thinking, problem-solving, and decision-making capabilities • Experience developing executive communications, project documentation, and governance materials • Proficiency with project management and collaboration tools • Ability to manage project scope, risks, issues, dependencies, and change requests throughout the full initiative lifecycle • Experience guiding stakeholders through New Service Introduction (NSI) or similar service design and new service launch processes • Experience with stage gate reviews and launch readiness assessments • Experience developing service design artifacts such as business cases, service design packages, operating models, launch readiness assessments, and transition plans • Experience coordinating launch readiness activities across delivery, support, enablement, operations, marketing, and sales organizations • Experience supporting transition of launched services into ongoing portfolio management and operational ownership • Bachelor's degree or equivalent combination of education and experience sufficient to successfully perform the principal duties of the role

🏖️ Benefits

• Career development resources • Wellbeing programs • Innovation practices • Inclusive workplace culture • Employee initiatives and giving campaigns aligned with employee-supported organizations