Technical Account Manager

Job not on LinkedIn

🔥 0 minutes ago

🇵🇱 Poland – Remote

💵 zł19k - zł22.5k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hyland

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

☁️ SaaS

🏢 Enterprise

B2B • SaaS • Enterprise

Hyland is a company that provides a collaborative community platform for its customers and partners, offering access to resources such as products, solutions, and updates. The platform enables users to share feedback, ask questions, and connect with each other, fostering operational knowledge and organizational value. Hyland Community aims to enhance user experience by facilitating interaction between experts and community members.

📋 Description

• Provide technical support to customers for critical issues • Coordinate support cases by priority and information to ensure timely, high-quality resolution • Conduct regular case reviews and customer health checks • Assist with upgrade planning and activities • Set up and maintain a company system similar to the customer's environment • Document and maintain comprehensive documentation • Collaborate with internal teams to provide best-practice advice and identify workarounds • Partner with cross-functional teams to meet customer needs • Identify potential growth opportunities • Act as a trusted customer advocate throughout the support lifecycle • Analyze complex technical issues, escalate appropriately, and drive resolution • Support customer engagements and business needs through travel as needed

🎯 Requirements

• Bachelor's degree or equivalent experience • ECM experience • Strong understanding of standard support processes and escalation management • Experience writing and understanding source code for support requirements • Ability to trace and debug web applications • Ability to tune operating system and web technology performance • Understanding of network protocol layers, security layers, domain models, relational databases, and web application servers • Strong oral and written communication skills • Strong critical thinking, problem-solving, and organizational skills • Experience deploying applications to cloud environments • Basic understanding of project management and development processes • Strong facilitation and project management skills • Ability to develop and deliver engaging, informative presentations • Ability to work independently and collaboratively • Proficiency with Microsoft Windows and Office products • Willingness to travel up to 15% of the time • French speaking

🏖️ Benefits

• Career development resources • Wellbeing programs • Innovation practices • Support for employee initiatives • Giving campaigns and community programs • Inclusive workplace • Employment contract (umowa o pracę)